The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Join the 39 people who've already reviewed Arhaus. May all benefit! Yes. There was a mishap and we got a wrong ottoman but customer service eventually got it right. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Step 1: Dig deeper by asking the right questions Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. We discovered the Tahoe, which is even better. Transferred to representative who can't help or is wrong. I was hesitant since it was a floor sample. Have bought several pieces in the past, but never again. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Debra Cleare helped us with bedroom furniture, accessories and tables. The package arrived in two boxes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Will I receive all of the items on my order at the same time? We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. I recently purchased a dining room set from this store location. I found them to be solidly built. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. I will never do business with them again. The cons: Some shoppers mentioned issues with shipping. They did not put aside my chairs and I was told too bad because they no longer have them. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. They arrive twice in the wrong color. Arhaus don't manufacture their . Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Never got it. Just. I am by nature indecisive and Cheryl made my decisions effortless. Simply amazing. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. They have probably the most interesting and diverse high end furniture range in San Diego. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. This is total crap. The package is sitting in the lobby of my building and its become an eye sore. Do you offer in-home design consultations? When this store opened we would frequent from time to time. The 1st one we got was warped so it was replaced. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. Clearance Items (marked Last Chance! We will recommend and shop at Arhaus in the future! Very punctual and efficient. My interior designer Tricia, was amazing to work with. Customer service never calls back when you try to resolve the account. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. The delivery process was painful and required baby sitting. He assured me that the chair he was recommending would work out. I have called, many times. Can I pick up my merchandise at the distribution center? I never received any paperwork from them confirming my purchase. What if my item(s) does not look like what I saw in the store or online? Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. For your convenience, Arhaus provides guest checkout - no account is needed to order online. Overall I am I giving this a 4 star because of Tricia. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. It was a custom piece so it took quite some time to come in (which was expected). Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Usually almost impossible to find a sales person. We will work with you to resolve the issue to your satisfaction. When they delivered in Nov 2021 they were the wrong chairs. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. No follow through yet again. Start with a fabric or finish swatch to ensure the perfect choice. Company doesn't provideor hidescustomer service phone number. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. The customer service is reprehensible. They refunded Le the wrong amount and sent a bill! . Known for their sleek online experience and modern styles, they also have 71 locations across the US. Can I pick up my merchandise at my local store? They wont even send anyone to look at it. The furniture itself has held up well with 5 kiddos, however the cushions have not. Can I purchase or redeem an Arhaus Gift Card online? We aim to provide readers with the most up-to-date information available about today's consumer products and services. The level of customer service was exceptional. He was super friendly and helpful. they should focus and lean more about the customer service. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. These are the most beautiful outdoor chairs not to mention incredibly comfortable! She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. Cannot be returned. These are merely guidelines for measuring and do not guarantee your furniture will fit. Arhaus is a lovely store in Plano/ Frisco Texas area. and it was a wrong size, of course. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. I contacted Arhaus service and discovered that the warranty was only thirty days. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. You won't be disappointed. Debra answered all our many questions and offer good advice. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Excited for the sectional and living room pieces! One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Made to your specifications and submitted for production at the time of your order. David approached us and I have to say we are so happy he did. My wife and I discovered Arhaus long before we had a house to put any furniture. So i called Daniel and told him about this and he said he will call me back. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. Delivery time is problematic with this company. I have been going back and forth with them for months and they dodge fixing the issue each and every time. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. Much better service from both. Loved working with Etta and Chris. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. Beautiful store with an impressive selection of unique but current furnishings and accessories. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). I can't say enough about the beautiful furniture and great customer service at Arhaus. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. Sign up for promotions, decorating tips and more from our team. I cannot comment on the quality of my furniture since I have just received it. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. It is your responsibility to inspect your product upon delivery. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. No problem -- they were sending a new cover. What if I have an issue during or after my delivery? Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. Forget about it! The covers are easy to use and help me make this furniture last forever. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. This issue is going on over a year. You can prob get a $800 sofa on Wayfair thats better quality. Everyone is always so helpful and pleasant to work with. Please see our Measuring for Furniture Delivery guidelines. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. They are very nice on the phone. On the day of the delivery Tricia was there!! Anyone would miss this. Do I have to make a monthly payment on financing plans? She kept in contact to see how we liked our products. Run don't walk away from Arhaus! Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Everyone there is incredibly helpful and great to work with too. We want you to love your new piece as much as we do. Verification can help ensure real people write reviews about real companies. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Out butts hit the wood on the seat cushions. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. The pros: Delightful, handcrafted rugs that can enhance the style of your space. (It took me multiple visits to make final decisions on my purchases). 14 days: Many of our pieces are hand-crafted from natural materials. I highly recommend this store! Thank you. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. Walking around aimlessly Tricia came to the rescue. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. No one in the store claimed to know anything about the issue that had been going on for 3 months. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. My wife and I had a browse through here today. Kudos to Tracy the designer who helped us. We want you to love your new piece as much as we do. It came out absolutely beautiful. Debra Cleare helped us with bedroom furniture, accessories and tables. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. You can also visit one of our stores. She is amazing!!!! The arm of one custom chair, the wood is split. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. This order arrived yesterday, 7/18/14. Slipcovers: Arhaus vs. Ballard. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. I should have looked here first but it was just a small purchase. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. We highly recommend them and will be certain to work with them again. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. For the privilege of receiving the inflation device so we can properly use the sleeper. I purchased a garden stool in October of 2022 that was delivered in November. It is a bad product as it provides them way too much room to deny claims. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Arhaus has beautiful and unique things. How do I calculate the delivery fee to my area? Cannot be returned. So here I am still not being refunded by a company that has received the returned items. I truly believe the true measure of a business is how they handle a situation when something goes wrong. I do wish returns would be a little less costly. I ordered my furniture in February of 2022. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. We would definitely buy here ! A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? I asked for my money back. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Not my favorite to say the least. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. All quality and service has been phenomenal. We purchased furniture for our living room and dining room. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Love everything! They then promised late August. We ordered six leather dining room chairs. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. They are sending someone to repair some of the pieces and are actually replacing some of them. You know those sales people that just bug? She help really helped me through the process. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Does someone need to be home to accept my delivery? For this reason, we will be purchasing the Tahoe & we will continue to work with David. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. Worst customer service ever, the sales associate lie to you about the delivery schedule. I just agreed to take the wrong color and one brok on delivery. A Arhaus employs approximately 20+ people. Thank you to Daniel and Michael as well as the professional delivery team. $2650 and after 7 months, we still cant use the sleeper. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. I was "disconnected" by phone 3 times. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. I mailed both boxes back to Ahaus the same day. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. It has beautiful furniture. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. Will you share my email, home, or business address with other companies? You have helped in making my condo more of a home! Great furniture and sales people. I have contacted customer support to get a refund for the other half of my returned order. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Arhaus custom Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. I have worked with Michael Babcock to furnish two homes. We ordered two couches from Zane at Arhaus and had an excellent experience with him. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. If you are looking to work with anyone, we recommend working with David for sure. She said she had just the the item. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Here are 8 tips for writing great reviews. I will definitely be going back. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. It's for sure my favorite furniture store in San Diego! However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. All of the pieces have held up well, despite heavy use. Arhaus Furniture Customer service? Unfortunately, we cannot transact Arhaus Gift Cards online at this time.