GoTrax - GMAX Electric Scooter. Turn the key or power switch on and engage the throttle all of the way. 0000013506 00000 n {k-m3gKjx When GOTRAX GXL V2 display is blacked out you can release Power Key. Step 6 Install the battery pack. I tried these fixes and the problem got solved. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Kid really loved the speedometer and the cruise control feature! After fully charging, I prepared for the first ride with the new parts. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Contact: kevin@ocproscooters.com or text: 714-420-1311. Try recharging the battery pack for 8 hours. Always be sure to consult the . To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. We'll go through each electric scooter and the error codes that occur. - Very dangerous as you can be cruising along and the motor completely shuts off. Grab the new battery pack and ensure that your are installing the battery pack correctly. Install the locking hook and the two screws into the head unit. You may need a replacement battery if your current one is faulty or has sustained physical damage. Gotrax is known for adapting its electric vehicles to the needs of consumers. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. Yes IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Include an image for extra impact. Choose from Same Day Delivery, Drive Up or Order Pickup. Circuit breakers are usually on the outside of the scooter. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - There is no doubt that hoverboards are a popular and fun way to get around. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. All rights reserved. Then plug your charger cable into both ends and leave it overnight. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Is a fire hazard. These are as follows. I finally received the replacement parts. Aug 15, 2020 There are many possible reasons why your Gotrax hoverboard is not balancing. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Now you are finished and ready to test your work. This is telling you the charger is working. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. The BBB's grade of "F" still . I try and ride economical to maximize range and durability. Its possible the quality slipped with the V2, but they are basically the same scooter. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Has expected us to be scooter technicians to diagnose the problems. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! 0000003486 00000 n Has refused refunds. Watch out world! When you plug your charger into the wall, the indicator light will turn green. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers E03 - Change speed settings or gear. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Back fender completely broken off, bottom screw plate snapped. Front wheel cover scraping wheel - easy fix but annoying. When the battery is fully charged it will change from red to green. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Reattach the console/head unit by sliding it back into place. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. I requested a refund. If your charger does not turn green when you plug it in, your problem may lie in your charger. Of course, you could also have an issue with your battery. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. $799.00. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Make sure all connections are secure and there arent any exposed wires or noticeable burns. The console on the scooter displays speed in MPH, battery life, and headlight. Only tools required are the 4mm Allen wrench and a set of pliers. Easy Fix but time consuming. When it comes to hoverboards, the magic fix-all is called recalibration. What did the brake pad rubbing sound like? 20 MPH Max speed and durable 10 . Took 8 business days to fix (total of 11 calendar days). Further, the locking pin is completely . The motor would sometimes "sputter" (not engage) when you push down the throttle. Store the screws and hook in a safe location for later use. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Recommended rider age . Once you ensure the position is correct, gently slide the pack into the tiller. Set the battery to the side for disposal. bay_blade2000 3 yr. ago That's not what I am saying at all. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. I have had it for over a month now and have had zero problems with it. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. 0000002509 00000 n A fully charged battery will have between 36 and 42 volts. Turns on but shows zeros no matter what. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Turn the key or power switch on and engage the throttle all of the way. Take off the console and pull out the battery, checking all the connections. 0000000016 00000 n Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Since battery indicator has 4 bars, easy to do the math. When the scooter is powered on, press the power button 3 times to switch the speed unit display. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. I absolutely love this scooter. 0000006275 00000 n As you can see here I was able to do it with my fingers. I've had it for a full month now but never knew how to. Has been extremely slow to respond with replacement parts. `f25Jz>`lf(< @%-vCN 0000006755 00000 n If the scooter works after disconnecting the brake switch then the brake switch is defective. Happy to help! Scooter is in the dumpster. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. 0000256654 00000 n I also have a V1 and no issues. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Set the line out of the way once disconnected. You will see the LED lights start to flash. GoTrax V2 Not Working. Codes often have simple solutions and we are here to assist. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Home. Expect More. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Hold down the power button for 10 seconds. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Odometer not working. *You may need to perform a recalibration up to three times to fix your issue. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Make sure that these are not punctured if they are air-filled. If that doesn't work, email support. In removed the old handle bar and battery and installed new one. No. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. 0000047449 00000 n Please contact our customer service team if you are experiencing problems or need more detailed information. If it is hard to install, stop and inspect the consoles pins under the head unit. You can now turn your hoverboard back on.*. You will see the LED lights start to flash. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. All night charging leads to 15 minutes of riding. Contact an authorized service center for more information about replacements. In this video we take a look inside a GoTrax G2 Scooter. Troubleshoot common issues with your gotrax hoverboard with our handy guide. How do you check the odometer on the GXL V2? If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. On that same hill last week I got about 16 top speed. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. I've emailed support but I'm waiting. Fix stuck GOTRAX GXL V2. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Looking For The Best Lock For An Electric Scooter? Using caution, grab the top of the battery and begin to lift it out of the tiller. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. This issue is new and is being looked at now.. Fix Water Leaking From Air Conditioner. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. If your Gotrax hoverboard will not turn back on you are experiencing an issue. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. If there is, youll need to buy another one and replace it. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. E5 - Replace controller / replace entire product. Can't get the scooter to start. Visit the Gotrax . Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. This is telling you the charger is working. It was pretty easy to do and I was impressed in the modular nature of the system. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. . This scooter is giving a E3 Error code and the manual simply states to replace the console. . E07 - Replace Motor or Motor Wheel Assembly. Press J to jump to the feed. Include an image for extra impact. As an Amazon Associate I earn from qualifying purchases. New Safe Step Technology - Both feet must be placed on the . Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Create an account to follow your favorite communities and start taking part in conversations. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. The difference is, these are much more fun! The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Grab the new battery pack and ensure that your are installing the battery pack correctly. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. We show a quick view. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. So frustrating. I have given up on this company doing the right thing. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. . 0000001330 00000 n Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Its possible that you got a defective battery. If it's not been used for a while, it might need charging. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. 0000007190 00000 n Beeping can also indicate uneven pressure on the hoverboard sensors. It is possible to check the voltage of your battery using a voltmeter. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Check the lights, the brakes, and all the features, and make sure they are all working properly. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Take care of your ride so it can take care of you. *You may need to perform a recalibration up to three times to fix your issue. All I've done is adjust the brake pads to prevent rubbing. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. 110 20 Please Note, some electric scooters share error codes. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. 0000017087 00000 n Easy fix but annoying. If you can not grip the top with your fingers use a pair of pliers to assist you. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. If the battery is fully charged, then the issue is likely with the motherboard or wiring. If you find any damage, replace it immediately. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Back wheel cover scraping tire. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. This may be caused by several factors, but luckily there are solutions to all of them. Returned the v2 and are now trying a m360 instead /crosses fingers. They cannot show error codes. Here is a link to find the manual for your Gotrax hoverboard. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Entice customers to sign up for your mailing list with discounts or exclusive offers. Max speed: 7.5 MPH. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. All electric scooter have a fuse or a circuit breaker. Here is a link to find the manual for your Gotrax hoverboard. 3. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. error: I err on the conservative side, and would rather "under charge". Listen or look back to see if the rear wheel is slowly spinning. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. In all cases the company has been slow to respond. Check Out Our Guide! It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. When the battery is fully charged it will change from red to green. 0000003099 00000 n Post adapter arcing when plugged in. Now i have error code 30! Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. It sounds like a bad battery but checking the connections is the first step. You can recalibrate your Gotrax hoverboard by following the instructions above. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. If all of them work normally, then you need a new charger. Codes often have simple solutions and we are here to assist. An awesome member of our community made this guide. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. For example, only standing with one foot on your hoverboard can cause some models to beep. Use caution as extreme force may damage your scooter console or battery connections. Make sure the petals are level with each other and on a flat surface. I continue to struggle with GOTRAX's customer support team. Thank you GoTRAX for fixing my 7 year olds birthday gift!