2,550 Sq. BBB Business Profiles generally cover a three-year reporting period. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. We did not receive the hot tub. It took another 6 weeks to get the replacement parts and those were damaged as well. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. I loved the G2 model hot tub I bought from them for about one year. I went to the lpi website to file a service request and discovered the website was down. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. International Association of Better Business Bureaus. Filters are an essential part of keeping your hot tub water clear and pleasant. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next Everytime the breaker is turned on the tub immediately trips it again. I called the company 12 times to have this resolved. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. Dominate search results. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. If you have a dog, youre probably used to them going everywhere with you. I have emails from LPI and text from the vendor. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) But thats given you ever get it built and delivered. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. Read about common issues that spa & hot tub owners run into and how to fix them. Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. 5% would be over a 400$ late fee. After going home, we did research on LPI, INC and found that they were not a reputable company. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. Unlike others, my experience has been excellent. Provincial ease meets rustic refinement in our dust aqua accent cabinet. While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. BBB Business Profiles may not be reproduced for sales or promotional purposes. Click on an image below to learn more about the product. Its not how most major manufacturers do it, but that is how they are going. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? Is there any information that might be available, so that we might better assist? Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. On sale for only $4699! I am ready to drive this back to them. One of the biggest drawbacks in working with manufacturer direct models is the lack of local service and support especially when it comes to warranties. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. lpi aqua living. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas . Because they are built cheap. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! Read about when and how to maintain the jets of your hot tub. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! This was built, shipped to the store and then delivered to my house on 10/30/22. Up to $1,000 off your spa! They have been absolutely amazing from start to finish of my hot tub purchase and set up. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. No matter your goal, we have a spa that fits your needs. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. Fortunately, its relatively easy to restore the wooden panels around your hot tub. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . When a technician installed it, he found that the touch pad didn't work. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. Good Luck with that. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. By focusing on the motions and movements of the program . Being able to chat with other residents becomes an important part of many peoples . It was so bad that it froze up the cover and caused the tub to blow the motor twice. Oct 30, 2018. Shop our best selection of furniture to reflect your style and inspire your home. There are probably 50 brands better. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! 347 total complaints in the last 3 years. LPI is also moving away from dealer-based sales and going customer-direct. During the pandemic, I lost my job and worked with LPI on payment arrangements. Sincerely, After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. 78 were here. Your warranty case ******, has been opened. Re: Curious about LPI / Aqua Living / Dr Wellness. Wonder what the long-term implications on quality, service/warranty is. We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. We have found information that says there is cooling off period and think this would apply. AQUA LIVING FACTORY OUTLETS 505 Twin Oaks Dr., Johnson City, Tennessee, United States, 37601-7610 Sharing is caring! lpi aqua living. He then sent me a message saying hes canceling the order. Average of 54 Customer Reviews. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. For 15k or whatever he paid for it he could have gotten almost any brand he wanted. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. Learn more about what aqua therapy is and the many benefits these programs deliver. There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. This business is deceitful and your warranty is pretty useless if they dont respond. If I would have read these BBB complaints I would have never bought from yall. CEO Dave Hatley. Beat local competitors. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" $369,000 Last Sold Price. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. We are proud to provide American Made quality hot tubs. Terrible quality control and customer service. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. Shoulder & Calf Jets. Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. Finally, they admitted that the spa that I purchased did NOT have the audio system. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. . Have u received your hot tub yet??? Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. I really don't think it is that bad of a product, I just think they have really really really bad customer service. This profile is powered by Birdeye. LPI said to discard the incorrect panel and they'd correct this error. Thanks for your review Jerry. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Does your spas high limit thermometer trip unexpectedly? Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. I want my $5,600.00 back. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. Read about the different types of hot tub insulation and the pros & cons of each. Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. Learn how to properly clean & maintain the longevity of your spa cover. If company vaccination rates. A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. Aqua Living is looking for a competent Inventory . The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Both Gary and the customer service have been wonderful to work with. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. Compact yet powerful, How much is a swim spa? Im out 500$ , my credit is down 100 points and i have no hottub. Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. They are made In Tennessee under a number of names. an outstanding level of service, and prices that cant be beaten. Now we were told it was fixed, however we are having the same exact issue as last year and this have a 5 year warranty on the tub and a lifetime warranty on the cover and neither is being honored. The solution? "We are thrilled to become part of the LPI family. Youre someone who loves to pamper yourself with manicures. Now it's almost December and after nearly weekly phone calls to LPI, we still have no panel despite being told by several LPI reps (including ******* & *******) that it was sitting in their shipping dept w/****. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. Get crystal clear hot tub water in to time with tips from spa experts at Aqua Living Stores. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products. These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. My experience with this company could fill a book. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. white red blue wire black frog species; favor the bold memory alpha. But Aqua Living and thus far the company that supplies Marty called LPI, have not supported the warranty or been responsive or professional from the start. Thank you for your picture submission. Since then the hot tub has not functioned properly. I cannot recommend this place enough. Spending a few minutes in a hot tub or spa every day will change your life. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. Its also something you want to keep for several years of enjoyment. A hot tub that doesnt heat properly is understandably frustrating. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. I'm not sure who has the better job at LPI, their CEO or **** in shipping. Evergreen Place offers activities at their location for residents. The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. Everytime I talk to this company I want to throw the hot tub out in the street. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. Kendrick Content 2023. June 11, 2022 Posted by: grady county, ga zoning map . CEO Dave Hatley proposes internal vaccination promotion. LPI Eliminating Dealer Program. There was no Audio system installed. There is no way this company will remain in business with these types of complaints. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. After some thought, we purchased the G-7 and just love it. LPI is a dynamic . Note that complaint text that is displayed might not represent all complaints filed with BBB. Payment 324861127699. We are currently experiencing this with finding appliances for the new home that were building. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. I just want my money back. ), then we have the best 4 person hot tubs for you! They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. We ordered in may its now October we are still getting the run around n feel like we may have been scammed.