When booking a cruise, passengers generally pay a portion of the total cruise fare as a deposit, with the remaining amount due a set number of days prior to the embarkation date (75 days for sailings 5 days or less, 90 days for sailings 6-24 days, and 120 days for sailings 25+ days). . Princess Cruises tells CBS 8 11 sailings departing from San Diego are cancelled from September 1st through November 13th. I will begin doing that in another week or so. Princess cruisetours are also undergoing some changes, with the cruise line implementing a new pre-tour testing requirement, which is in addition to the pre-cruise test for that vacation segment. For even greater peace of mind, Princess also offers Princess Vacation Protection that will provide full vacation protection in the form of a future cruise credit or a reimbursement of the normally non-refundable cancellation fees, depending on the reason for changed plans. The updated Cruise with Confidence policy has been implemented in order for Princess to offer its guests "more . If your cruise isnt for a few months yet and conditions re Omicron will hopefully improve, it is possible that the original rules/reasons will come back into play for the date you must cancel by for PVP and CwC. "Cancel for any reason" coverage allows policyholders to file claims to recoup additional costs if the cruise line, airline or hotel is unable to refund the full booking amount. Princess Cruises had a mask mandate in place for cruises of 10 days or longer, but this has now been extended to include all cruises of any length. This means that you have longer to decide if you wish to pay the final balance. I was told by Princess that it is refundable..but not if you go thru the insurance for a refund or for fcc. Just like her sister ship, there will also be a 10% discount for a future voyage sailing through December 31, 2023. For details, see Terms & Conditions below. You dont need to take any action to receive the default compensation offer. You dont need to take any action to receive the default compensation offer. Princess Vacation Protection Platinum To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Platinum. FCCs are non-transferrable but may be used to pay for others on the same booking. Does anyone understand why Majestic and Royalto Australia/NZ was cancelled but Crown was not? Actually, it states Contact Center, my error. "Over the past year we have operated hundreds of cruises thanks to the . The cancellations for the two vessels come during a busy time for Princess Cruises, which is still gradually bringing its fleet fully back to service. Onboard Credit not applicable to the World Cruise and World Cruise Segment Voyages or non-world cruises 45+ days in length. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. Accidental Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become injured while traveling. 3rd time my Enchanted Princess is canceled. Why do Florida residents receive cruise discounts. If you have any questions about your current coverage, call your insurer, insurance agent or broker. Baggage Delay: Up to $500 if your luggage is delayed during travel. Got it thanks, we did decide to cancel and rebook using CwC. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. Cancellation and Refunds. If you are booked on a Queen Mary 2 or Queen Victoria voyage sailing before January 3 or after February 23, 2023 and wish to cancel, our standard cancelation policy applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in . Princess Cruises extends its Book with Confidence policy to provide further flexibility for 2022 Summer vacations. Purchases will be added to your stateroom folio and your Onboard Credit will be automatically applied before your credit card is charged at the end of your cruise. The plan terms, conditions and exclusions are available online: Standard PVP Plan Details | Platinum PVP Plan Details. The first option will be a 100% Future Cruise Credit that must be used on a cruise that departs by December 31, 2024. Ours included a balcony and VIP amenities and an Ultimate VIP cruise in fall 2021 or Spring 2022. They are not available to be used to the offset the cost of any other booking component and cannot be used for satisfying the deposit. Well our cruise went down in price considerably after we paid our final payment. Instead there's some other cruises that I was watching. What happens to my FCC if the voyage I used it on is cancelled by Princess?The Future Cruise Credit will go back onto your profile and you can re-use it before the expiration date. Princess Cruises' Book with Confidence Policy NEW [Temporary] Policy: Cancel up to 30 days before you sail, and get your cancellation fees back as a Future Cruise Credit (FCC). WE will let the FCC sort itself out. I don't expect to see it for a couple of months, but I will continue to check every week or so. So if anyone knows how I can get that date moved to Dec 31 2023 let me know. I don't understand your comment about PVP - surely it is as you initially thought. Q:If I have a heart condition and am on continuing medication, am I protected if my heart condition flares up during my vacation?A: Yes! If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan youll receive a refund of your cancellation fees. (Photo by Ashley Kosciolek/The Points Guy) For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. In mid-April, Princess announced cancellation of all cruises through June 30. Available in both a Standard and Platinum plan, choose the plan you want based on the coverage and plan price that works best for you. I canceled my 28Feb2022 cruise 62 days prior. I was refunded all but about $500 to my credit card within a few days. Cancel up to 30 days before you sail, and get your cancellation fees back as a Future Cruise Credit Applies to all voyages departing through September 30, 2022 To use the FCCs created as part of this program, book your cruise within a year from the date you received your credit, and sail by September 30, 2023. This benefit is provided by Princess Cruises and/or Princess Tours. When you finally decide on a vacation, rarely does one's mind resort to the worst case scenario: cancelling it. I checked Princess.com today, and the FCC for 28Feb2022 cruise I canceled 12/24/2021 using our PVP insurance is now showing. We strongly recommend that all eligible guests be up to date with their COVID vaccines. I am one of those leaving here to cruise. 24/7 Worldwide Travel Assistance Services3(Non-insurance services provided by LiveTravel). If an FCC has been applied as a form of payment, Princess will first deduct any imposed cancellation fee from such FCC before assessing cancellation fees on other forms of payment. And how long is that Princess future cruise credit valid? CC Help Jenn I hope to never have to deal with a cancellation again. //]]>. Princess will refund the cancellation fees (up to the full value of the cruise vacation) if you have to cancel your trip because of a specified reason such as illness, injury or death of yourself, a traveling companion or either of your immediate family members. Princess Cruises, Royal Caribbean, NCL, and Carnival are allowing passengers to cancel and reschedule cruises for January 2022. As of right now they have the Coral, Grand and the Majestic in Australia later this year. Princess customer service can be reached at (800) 774-6237 or via the contact form on the customer care page.Due to potentially long wait times on calls, the contact form is the line's . Baggage/Personal Effects: Up to $1,500 ($3,000 with the Platinum plan) if your stuff is lost, stolen or damaged. *A few FCCs appear as discounts, which can only be applied to cruise fare and not other components of your booking or those of your travel companions. Passengers are advised to purchase travel insurance for all legs of their trip, including hotels and airfare in addition to merely their cruise. Subject to minimum premiums of $39 (Standard) or $59 (Platinum). We're offering you booking flexibility, options to protect your trip and an idea of what your cruise experience will be like. Because the only concern you should have on vacation is how to get the most from your time away. Guests may request a refund of the cash value (the refund amount forfeited by the guest in exchange for the Refundable FCC) of any unused Refundable FCC at any time. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. We're offering you booking flexibility, options to protect your trip and an idea of what your cruise experience will be like. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. Did you get the refund on ins? Standard cancellation policies are found in the passage contract.A full list of cruises cancelled by Princess is found on the impacted and cancelled cruise page as well as on their Twitter and Facebook accounts. No surprises there. FCC for my deposit paid. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. Option one is a 100% Future Cruise Credit (FCC), which can be used on a future cruise that departs by December 31, 2024. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. FCCs issued in lieu of refunds are refundable (Refundable FCCs); otherwise FCCs are not refundable (Nonrefundable FCCs). There are charges for drinks, excursions, and some onboard activities. If you dont book during that time, well automatically refund the FCD to the credit card used to purchase the deposit. The cruise line continued to state, With rising occupancy levels on the ships that have already returned to service and our commitment to guarantee the Princess experience is exceptional, Princess has made the difficult decision to cancel a limited number of voyages (11 sailings) on the Diamond Princess beginning September 1, 2022 through November 13, 2022.. Under the Cruise With Confidence guidelines, if you booked Flexible Air flights through Princess' EZair program, you will receive a refund, minus any cancellation fees, the cost of which will be added to your total future cruise credit. Book with Confidence is now extended to summer 2022 sailings, including all cruises departing through September 30, 2022, for all bookings made by March 2, 2022. CC Help Jenn (Onboard credit is only applicable to guest 1 or 2 on a booking and is not applicable to upper berth guests). FCCs issued by Princess Cruises may only be used on a Princess Cruise booking. As mentioned, it could take a few weeks to receive FCC based on how busy they are at Princess doing cancellations these days. Enjoy up to 35% off Cruise Fares + 7 Princess Perks Princess Perks include up to $150 onboard spending per person (all four guests in a stateroom), Drink Package, MedallionNet Wi-Fi, Premium Dessert Package, Fitness Package (2 classes), Medallion Wearable shipping, Crew Appreciation + $100 Deposits. If you've found yourself in the unfortunate situation of having to scrap your booking, we'll tell you what you need to know about Princess Cruises cancellation policy, what fees may be associated with the cancellation, and what it will take for you to receive a refund, if eligible. We want to make your vacation the best it can be. Sorry, my bad, I meant Grand and not Crown. The lesson I've learned is to wait, book late and get a better price. . It does mean that the cruise line has canceled a total of 11 voyages for the Diamond Princess cruise ship out of San Diego, California, from September 1, 2022 through November 13, 2022. Hmmm, No paperwork yet but if its cruise with confidencethe insurance was not used. For even greater peace of mind, Princess also offers Princess Vacation Protection that will provide full vacation protection in the form of a future cruise credit or a reimbursement of the normally non-refundable cancellation fees, depending on the reason for changed plans. Learn more about our commitment toCruise Health. Life on-board. So, the cruises impacted are from September 5, 2023, through October 10, 2023. 1For United States and Canadian residents only, excluding New York and Quebec. Royal Princess cruises in Asia are also no longer taking place from September 5, 2023, through October 10, 2023. I do regret a little canceling our December 2021 cruise, but that was canceled not for COVID, but for a different reason. Princess Cruises' new standard deposits for cruises booked on or after May 1, 2021 will be: Cruises five days or less: $100 per person, $200 for suites. Princess Cruises Cancellation Policy: Can I Get a Refund? Both products include a Cancellation Fee Waiver and Cancel for Any Reason Credit Feature1 plus travel insurance benefits2 and 24-hour worldwide CareFree Travel Assistance3. These are two separate situations. Started August 27, 2021, By Princess has temporarily revised its final payment dates and cancellation policies for cruises departing up to 15 October 2020. 42 days or less, or non-appearance. I read this weekend about people onboard the Majestic last week where everything started out great, but many started coughing, sneezing, clearing their throats, and feeling quite run down shortly after returning from their second port, no matter how careful they had been. Paying $100 pp to change a reservation with a NR is a bargin to me compared to the additional $1,800-UP for a Refundable - May be cheaper to buy cancellation insurance. 02. Your benefits just got better and you can still enjoy low prices! However, if I do not see such an FCC I still feel canceling was our smartest move.for our situation. That's where Cruise with Confidence comes in. Because the only concern you should have on vacation is how to get the most from your time away. For cruises 5 days or less, the final payment date is 76 days prior to sailing and for cruises 6 days or more, the final payment date is 91 days prior to sailing. Now it has been canceled. With the uncertainty surrounding cruise vacations continuing, Princess Cruises is . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Azamara Quest. You can find out details of your compensation by clicking the link that matches your sail date below. LACruiser88, March 14, 2022 in Princess Cruises. This did not bother me since it was the same itinerary and OBC perk from original cruise was transferred to new cruise. It comes as the cruise line is dealing with labor shortages while occupancy levels rise across its ships. Even if they are not traveling with you, if someone in your immediate family is diagnosed and treated for an illness, you may request a refund to the original form of payment. Actually I do see by doing a cruise search that the Diamond has a restart date of March 24, 2023 from Japan. When my TA contacted Princess last Monday, she was told that PVP is 30 days, but that Cruise with Confidence now allows for cancellations due to having covid or even just covid concerns due to the new variant, and CwC can now be used until 5 days in advance. Princess Cruises offers two levels of PVP Standard & Platinum. To apply more or if you prefer not to use your FCC, please call our Contact Center. Yep, our Pacific Coastal on Majestic in May 2023 was axed. Cruise with Confidence seems the more flexible option as things stand right now. I don't understand the dollar amount, and the expiration date is as I feared, 31Dec2022, not 2023 as my TA informed me earlier. It does mean that the cruise line has canceled a total of 11 voyages for the Diamond Princess cruise ship out of San Diego, California, from September 1, 2022 through November 13, 2022. In no situation shall a guest be entitled to a refund greater than the refund amount retained by Princess Cruises. Share your form with others. Another one bites the dust! These FCCs can be used against any holiday that is on sale at the time of booking. We had decided to cancel now either way. Decide where to go, when, how long, everythingthe choice is yours! Youll get everything youve paid back, either as a refund or FCC? Trip Delay: Up to $500 for any pre-cruise trip delay expenses and/or post-cruise trip delay expenses up to $1,500 (not to exceed $1,500 for both pre- and post-cruise delays) for meals, hotel and transportation. After final payment, cancellation fees apply; the closer you are to the sailing date, the higher the fees and the less money you'll get back. We cancelled just outside the 30 day requirement usingcruise with confidence vs our Princess insurance. Princess offers a very standard cruise line model when it comes to the included elements. They could have waited longer than we could, but also decided to cancel, as they originally thought they must cancel at 30 days and wanted to be sure. Alternatively, guests can choose to receive $100 of onboard credit along with accepting a 100% future cruise credit that can be used to book another Princess cruise that departs by December 31, 2023. The cruises include departures out of Hong Kong, Brisbane and Sydney. Nonrefundable FCCs (which are not labeled with a cash value) will expire with no refund. It would be nice if they moved it into 2023 since we always cruise in Feb or Mar so having it expire in Dec does us no good. Carnival Cruise Line is providing an option for passengers with cruises scheduled to sail this month to cancel. Call 1-800-Princess or contact your Travel Advisor. Learn all about our flexible booking options and sailing with peace of mind. We are hoping they will let us move it 5 days to 1/5/23, but no joy yet. For the latest Princess COVID-19 health protocols, please visit https://www.princess.com/plan/cruise-with-confidence/cruise-health/. Princess Vacation Protection also provides coverage in case your medical condition requires emergency evacuation to an appropriate medical facility. In between time I bought Princess' Vacation Protection insurance; bought it early to start the "60 day pre-existing" clause. Copyright Cruise Blog Media LLC 2023. I thought the NZ part of the cruise would be the biggest question mark? . Princess Cruises has canceled the Baltic season for Regal Princess from April 9, 2023, through. View our Book with Confidence Cancellation Policy. Life happens, however, and it's good to be prepared for when the unexpected happens. A: Like with any illness diagnosed and treated by a medical professional, if you test positive for COVID-19 after purchasing the plan, you will be eligible to receive a refund to your original form of payment. You can purchase a Future Cruise Deposit (FCD) on board as part of our Future Cruise Deposit Program. Read Also: Princess Cruises Announces Brand New 2023-2024 Itineraries. The second option will be a full refund of the cruise fare amount, and this must be requested using an online form by July 15, 2022. Sign it in a few clicks. It was previously a subsidiary of P&O Princess Cruises, and is currently under the Holland America Group within Carnival Corporation & plc, which holds . Should I think our cruise is a go or not? The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. Our Panama trip on the Ruby just died and the replacement is on the Emerald which does not show many suites available. Keep checking your account on PCL website. Then I get an email that my Royal Princess Sydney to Hong Kong is canceled for the 2nd time. Q: What if I want to cancel my PVP coverage? These cover the transatlantic voyage from the U.S. to Denmark, Baltic sailings, and return transatlantic voyage from Europe. And the photo package offered with Premium includes unlimited digital . Princess Cruises introduce their new 3-tier package option system, comprising of Princess Standard, Princess Plus and Princess Premier, on cruises booked from 1st June 2022 departing after 25th June 2022. The following Princess sailings have been canceled: Coral Princess Australia and New Zealand cruises departing January 27, 2022, through March 7, 2022 Royal Princess Australian sailings through March 9, 2022 Discovery Princess departures from Los Angeles through March 20, 2022 Emerald Princess Australia and New Zealand sailings through March 2022 On Tuesday . It was already cancelled twice and now 3 times. That amount was the deposit I made plus the insurance I bought. So were doing all we can to promote and protect your Cruise Health, from partnering with medical experts and following best practices to giving you more control over how you cruise. Learn about the types of cruise credits and how to use them. For pre-cruise support, please use our Live Chator call us at 1-800-PRINCESS(1-800-774-6237). . Posted February 1 . Thats why we offer Princess Vacation Protection (PVP), which provides a cancellation fee waiver1 plus travel insurance benefits2 and 24-hour worldwide CareFree Travel Assistance3. Posted 13 hours ago. 100% cruise fare refund for you, and your Travelling Party, if any of you tests positive for COVID-19 within 10 days prior to the cruise or at the boarding terminal, for cruises departing on or before April 30, 2023. Cruises or cruise portion of cruisetours 3-6 days: $15pp for inside/oceanview and $25pp balcony/suite; 7-10 days: $25pp for inside/oceanview and $50pp balcony/suite; 11-16 Days: $75pp for inside/oceanview and $100pp balcony/suite; 17-44 Days: $125pp for inside/oceanview and $150pp balcony/suite. I was told it was non refundable by my TA. This program also covers guests during their cruise, including lost or damaged luggage protection, emergency excess medical expenses and emergency evacuation, and trip interruption coverage which provides pro-rated refund if illness interrupts the cruise and extra costs associated with trip delays or interruptions. Cancellation Fee Waiver1 (Non-insurance features provided by Princess Cruises)Life is unpredictable but you can rely on Princess Vacation Protection. And, now I see Australia is lifting their ban on cruise ships next month. Additionally, all remaining sailings in . Travelers who haven't yet made their final payments are eligible to receive full refunds to their original form of payment. See what you need to do before and while you sail to stay healthy at sea. If yours is one of them, youll see this in the Circle Savings section of your My Princess account. It appears other cruise lines are announcing their intention to come and I see Celebrity still has a repositioning cruise from Hawaii to Sydney on October 3, so Princess are giving these companies are free hit by reducing the number of ships coming here. As I stated above, I just can't understand Princess' decision, and as you mention, today Australia has lifted it's cruise ship ban. Guests understand that they have no right to obtain a bonus FCC in any situation and such bonus FCCs are good-will gestures only and have no cash value and cannot be returned or refunded. Youll have up to two years to book your cruise with your preferred Travel Advisor or Cruise Vacation Planner or directly through Princess. You can apply it toward your next cruise fare or contribute to a travel companions fare on your booking. In either case, if you've booked your own airfare, you will have to contact your airline. Booked Royal a month ago to replace my Eurpe cruise! (10:51 a.m. EST) -- Princess Cruises has canceled additional sailings aboard two of its vessels, postponing their restarts until the spring of 2022. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan, youll receive a refund of your cancellation fees. In the event a Bonus FCC is used, portions of the related cash value FCC may become non-refundable also. 03. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. Here's why I don't regret blowing the budget, 10 tips for getting the best cruise shore excursion values, What happens if you miss your cruise ship. You can also apply Onboard Credit toward your specialty dining reservation pre-cruise using Dine My Way in the MedallionClass app. You will be able to leave a comment after signing in, By The Princess cruise ship was scheduled to begin her season in the Baltic out of Copenhagen, Denmark, on April 24 after repositioning from Fort Lauderdale in Florida on April 9. Whether or not you will receive a refund or flight credit, or whether you will have to pay change or cancellation fees, will be dictated by your airline's policies. I thought there was a new number for us to call! How long will it take to get my refund or FCC? In some cases, if you use insurance to cancel the cruise, it can be used up to a year later. The good news is impacted guests have the option for a replacement voyage departing in 2022 or 2023 but departing out of Los Angeles, California, rather than San Diego. Passengers canceling with the relevant windows will receive refunds as noted, less any cancellation fees, which will not be refunded as onboard credit or otherwise. I was on the Diamond in Nov on a cruise tour. Check "Finding Future Cruise Credits and Deposits" below for details. I keep reading that some of the people who have cancelled cruises outside the 30 day limit have been given a FCC deadline of Dec 2023. Guess we will have to rethink this b2b. In total, 18 itineraries are canceled, including those that can be combined into longer sailings. That's what I'm picturing: Majestic and Royal biding their time on the West Coast We are on the Ruby Panama canal as well as the next cruise to Hawaii. What is a Future Cruise Credit (FCC)? I had specifically asked my TA to double check, and glad I did, because I had assumed for several weeks that I was safe to wait until mid-January to make my decision due to having purchased PVP. "Currently, we are providing guests with cruises booked through Jan. 31, 2022, who . However, like others in the global travel industry we have experienced some labor challenges.. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand But stranger things have happened: The time I canceled a prior Dec 2021 Princess cruise PRIOR to final payment (around last September 2021) I was refunded everything, including the insurance, but excluding the non-refundable deposit. In most cases, the original FCD will automatically be available to apply toyour next cruise fromyour My Princess account. Emergency Medical Evacuation/Repatriation: Up to $50,000 ($75,000 with the Platinum Plan) in the event your medical condition requires emergency medical transportation to an appropriate medical facility or in the event of your death, provides coverage to transport your mortal remains.