2019-06-03 22:14:05, Info CSI 00000f19 [SR] Verifying 100 components . 2019-06-03 22:26:37, Info CSI 00003f9d [SR] Beginning Verify and Repair transaction 2019-06-03 22:10:39, Info CSI 0000061a [SR] Verify complete Thanks! 2019-06-03 22:26:59, Info CSI 000040e9 [SR] Verify complete Thanks. Dell Laptops all models Read-only Support Forum. Beginning June 18th, 2018 - Sophos Central started detecting this CredGuard false positive for RedCloak on many of our Windows10 hosts [C:\Program Files (x86)\Dell SecureWorks\Red Cloak\inspector64.exe] 2019-06-03 22:19:04, Info CSI 0000212c [SR] Beginning Verify and Repair transaction Also, we need to check if the issue is caused due to any application installed on the system. On-Demand: Nov 28, 2022 Additionally, malware can re-infect the computer if some remnants are left. 2019-06-03 22:09:50, Info CSI 00000271 [SR] Beginning Verify and Repair transaction 2019-06-03 22:23:11, Info CSI 000030b2 [SR] Verify complete 2019-06-03 22:23:30, Info CSI 00003257 [SR] Verifying 100 components redcloak.exe is known as Dell SecureWorks Codename Redcloak, it also has the following name Dell SecureWorks Red Cloak or Secureworks Red Cloak and it is developed by Dell SecureWorks.We have seen about 48 different instances of redcloak.exe in different location. 2019-06-03 22:23:56, Info CSI 00003466 [SR] Verify complete 2019-06-03 22:18:41, Info CSI 00001fd1 [SR] Verify complete Sometimes it is WORD or Outlook or Excel. 2019-06-03 22:15:07, Info CSI 00001344 [SR] Verifying 100 components 2019-06-03 22:10:07, Info CSI 000003a7 [SR] Verifying 100 components 2019-06-03 22:21:23, Info CSI 00002970 [SR] Verify complete . Hello! Id suggest that you optimize and maintain your computer. 2019-06-03 22:13:53, Info CSI 00000e93 [SR] Beginning Verify and Repair transaction Jerry Ryan, VP of IT, We Florida Financial, Stacy Leidwinger, VP of Portfolio Marketing. New comments cannot be posted and votes cannot be cast. ), (Intel Corporation -> Intel Corporation) C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe, ==================== Registry (Whitelisted) ===========================, (If an entry is included in the fixlist, the registry item will be restored to default or removed. And other times it will bog down within an hour. 2019-06-03 22:19:12, Info CSI 000021ec [SR] Verify complete 2019-05-31 08:59:31, Info CSI 00000018 [SR] Verifying 1 components 2019-06-03 22:15:01, Info CSI 000012de [SR] Beginning Verify and Repair transaction 2019-06-03 22:25:50, Info CSI 00003c64 [SR] Beginning Verify and Repair transaction 2019-06-03 22:23:16, Info CSI 0000311e [SR] Verifying 100 components 2019-06-03 22:18:19, Info CSI 00001e8f [SR] Verifying 100 components 2019-06-03 22:14:27, Info CSI 000010aa [SR] Beginning Verify and Repair transaction At the time of discovery, my (then) employer was using a suite of SecureWorks services, with a product called Red Cloak being a core component. Agent starts in debug mode and writes verbose information into the log files. 2019-06-03 22:23:26, Info CSI 000031ef [SR] Beginning Verify and Repair transaction 2019-06-03 22:16:45, Info CSI 00001978 [SR] Beginning Verify and Repair transaction 2019-06-03 22:23:01, Info CSI 00002fe6 [SR] Beginning Verify and Repair transaction I explored a lot of possible issues but none resolved the problem so I reinstalled Win 7 on Friday, January 16. 2019-06-03 22:11:48, Info CSI 000008ef [SR] Verifying 100 components This may take some time. 2019-06-03 22:21:42, Info CSI 00002ab8 [SR] Verifying 100 components 2019-06-03 22:25:20, Info CSI 00003a45 [SR] Verify complete 2019-06-03 22:26:37, Info CSI 00003f9b [SR] Verify complete Click on, On the next screen, you can leave feedback about the program if you wish. Ravi,are you suggestingrunning applications "in pairs" to see if there are interactions that are different in one pair or another? Its pretty invasive for a personal laptop lol. 2019-06-03 22:21:13, Info CSI 00002902 [SR] Beginning Verify and Repair transaction 2019-06-03 22:11:52, Info CSI 00000955 [SR] Verify complete 2019-06-03 22:13:53, Info CSI 00000e92 [SR] Verifying 100 components 2019-06-03 22:12:39, Info CSI 00000bf0 [SR] Beginning Verify and Repair transaction Thank you for your reply. 2019-06-03 22:18:48, Info CSI 00002045 [SR] Verifying 100 components Note: [PATH] = The full directory path to where the taegis-agent_[VERSON]_x64.msi file is located. 2019-06-03 22:19:19, Info CSI 0000225d [SR] Verifying 100 components Red Cloak software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform processes over 300B threat events per day. 2019-06-03 22:20:49, Info CSI 000027b6 [SR] Verify complete ESET will now begin scanning your computer. 2019-06-03 22:25:33, Info CSI 00003b25 [SR] Verifying 100 components Download speed not only fixed but faster than it was before. This agent version also allowed logging level changes without restarting. 2019-06-03 22:09:36, Info CSI 0000013b [SR] Verifying 100 components 2019-06-03 22:10:01, Info CSI 00000340 [SR] Beginning Verify and Repair transaction 2019-06-03 22:13:17, Info CSI 00000db4 [SR] Verifying 100 components Any ideas? 2019-06-03 22:22:27, Info CSI 00002d68 [SR] Verify complete One method is running services.msc on Windows and stopping the services named 'Dell SecureWorks Ignition' and 'Dell SecureWorks Red Cloak' as depicted below: step 2. 2019-06-03 22:16:27, Info CSI 00001823 [SR] Verifying 100 components 2019-06-03 22:23:11, Info CSI 000030b4 [SR] Beginning Verify and Repair transaction 2019-06-03 22:28:18, Info CSI 000045ec [SR] Beginning Verify and Repair transaction 2019-06-03 22:26:25, Info CSI 00003ec6 [SR] Beginning Verify and Repair transaction 2019-06-03 22:16:07, Info CSI 000016bb [SR] Beginning Verify and Repair transaction Secureworks Managed Detection and Response (MDR), powered by Red Cloak is the latest enhancement to the company's software-enabled security offering using its cloud-based security analytics platform to deliver threat detection and response with unprecedented speed and accuracy. 2019-06-03 22:10:07, Info CSI 000003a6 [SR] Verify complete 2019-06-03 22:22:57, Info CSI 00002f7e [SR] Verifying 100 components 2019-06-03 22:16:30, Info CSI 0000188d [SR] Beginning Verify and Repair transaction 2019-06-03 22:11:02, Info CSI 00000751 [SR] Verify complete 2019-06-03 22:20:50, Info CSI 000027b8 [SR] Beginning Verify and Repair transaction Wireless LAN adapter Local Area Connection* 2: Wireless LAN adapter Local Area Connection* 1: Ethernet adapter Bluetooth Network Connection 2: "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully. It would take literally days to determine if the problem actually was a software interaction issue and I would be without the functionality of Office 2010, IE 11, and/or Adobe reader during that time. 2019-06-03 22:19:44, Info CSI 0000240e [SR] Verifying 100 components Restart Red Cloak service: systemctl restart redcloak. 2019-06-03 22:24:00, Info CSI 000034ce [SR] Verifying 100 components 2019-06-03 22:28:00, Info CSI 000044b6 [SR] Verifying 100 components That's why I went through the pain of the Win7 clean install, but it has changed nothing. I am reaching the conclusion that I have a defective system. 2019-06-03 22:23:47, Info CSI 0000339a [SR] Beginning Verify and Repair transaction 2019-06-03 22:14:55, Info CSI 0000126d [SR] Beginning Verify and Repair transaction 2019-06-03 22:17:00, Info CSI 00001a5a [SR] Verify complete 2019-06-03 22:21:42, Info CSI 00002ab9 [SR] Beginning Verify and Repair transaction INSANE (61%?!) 2019-06-03 22:09:36, Info CSI 0000013c [SR] Beginning Verify and Repair transaction ), (If needed Hosts: directive could be included in the fixlist to reset Hosts. 2019-06-03 22:14:27, Info CSI 000010a9 [SR] Verifying 100 components 2019-06-03 22:10:35, Info CSI 000005b3 [SR] Verifying 100 components 2019-06-03 22:22:57, Info CSI 00002f7d [SR] Verify complete 2019-06-03 22:09:54, Info CSI 000002d8 [SR] Beginning Verify and Repair transaction 2019-05-31 08:59:32, Info CSI 0000001e [SR] Verify complete We have been really unhappy with their responses and in general any guidance on security responses for our servers and network. Operating Systems: 1 A SHA-2 patch is required for Windows 7 SP1, Windows Server 2008 R2 SP1, and Windows Server 2008 SP2. 2019-06-03 22:27:27, Info CSI 000042a5 [SR] Beginning Verify and Repair transaction 2019-06-03 22:28:06, Info CSI 0000451e [SR] Beginning Verify and Repair transaction So you can't point to a single process as the culprit though it's possible that high demand web sites (lots of ads) trigger the problem. . 2019-06-03 22:17:05, Info CSI 00001ac3 [SR] Verify complete Secureworks (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. 2019-06-03 22:20:13, Info CSI 000025c6 [SR] Beginning Verify and Repair transaction 2019-06-03 22:28:23, Info CSI 0000465b [SR] Beginning Verify and Repair transaction 2019-06-03 22:16:14, Info CSI 00001726 [SR] Verify complete 2019-06-03 22:16:30, Info CSI 0000188c [SR] Verifying 100 components Secureworks Red Cloak Endpoint requires outbound traffic to be added to the allowlist for: Specific system requirements differ whether Windows or Linuxis in use. 2019-06-03 22:15:13, Info CSI 000013ab [SR] Verify complete The "AlternateShell" will be restored. 2019-06-03 22:11:48, Info CSI 000008ee [SR] Verify complete Alternatives? 2019-06-03 22:11:56, Info CSI 000009bc [SR] Verify complete In one run, we stopped the traffic at around 9 hours but the CPU usage more than 1500 millicores and it stayed at the same level even after we stopped traffic whereas initial usage before traffic run was much below 500 millicores. Creating the log file in the folder structure failed because the system account Red Cloak was using couldnt write to that folder. ), (If an entry is included in the fixlist, only the ADS will be removed. I've ran both AVG and Malwarebytes and they've . The CPU usage increased and there were continuous CPU spikes at every 30 minute interval whenever the refresh token was used to acquire access tokens (30 min access token lifespan). Once complete, let me know if it finds integrity violations or not. 2019-06-03 22:14:16, Info CSI 00000fc4 [SR] Verifying 100 components 2019-06-03 22:22:40, Info CSI 00002e48 [SR] Beginning Verify and Repair transaction 2019-06-03 22:13:07, Info CSI 00000d45 [SR] Verifying 100 components The problem was temporarily (a day or two) fixed by the reinstall. 2019-06-03 22:13:26, Info CSI 00000e1f [SR] Verify complete 2019-06-03 22:25:43, Info CSI 00003bf4 [SR] Beginning Verify and Repair transaction Scan did not find anything it said No operation can be performed on Ethernet while it has its media disconnected. SFC will begin scanning your system for damaged system files. 2019-06-03 22:19:25, Info CSI 000022c6 [SR] Verifying 100 components 2019-06-03 22:22:52, Info CSI 00002f17 [SR] Verifying 100 components 2019-06-03 22:26:24, Info CSI 00003ec4 [SR] Verify complete 2019-06-03 22:14:16, Info CSI 00000fc3 [SR] Verify complete 2019-06-03 22:24:56, Info CSI 0000388d [SR] Beginning Verify and Repair transaction 2019-06-03 22:14:48, Info CSI 000011fa [SR] Beginning Verify and Repair transaction See how Secureworks Taegis XDR helps security analysts detect, investigate and respond to threats across their endpoints, network and cloud. Posted by Reasonable-Canary-76. 2019-06-03 22:24:32, Info CSI 000036e6 [SR] Beginning Verify and Repair transaction . 2019-06-03 22:27:44, Info CSI 000043a0 [SR] Beginning Verify and Repair transaction Follow the on-screen instructions to restore your computer to before the settings were modified for the Clean Boot. 2019-06-03 22:25:43, Info CSI 00003bf2 [SR] Verify complete 2019-06-03 22:14:55, Info CSI 0000126b [SR] Verify complete The file will not be moved. 2019-06-03 22:11:02, Info CSI 00000752 [SR] Verifying 100 components "Reset IE Proxy Settings": IE Proxy Settings were reset. 2019-06-03 22:11:52, Info CSI 00000956 [SR] Verifying 100 components Problem solved. 2019-06-03 22:17:22, Info CSI 00001bbb [SR] Verify complete step 3. We ran UMA traffic with 10000 users at about 400 requests/second for around 10 hours. Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives. In short, Red Cloak is used to outsource the huge task of endpoint detection to a 24x7, high standard of quality Security Operations Center. 2019-06-03 22:26:03, Info CSI 00003d36 [SR] Beginning Verify and Repair transaction Follow @Secureworks on Twitter 2019-06-03 22:14:55, Info CSI 0000126c [SR] Verifying 100 components 2019-06-03 22:25:56, Info CSI 00003ccb [SR] Verify complete When we execute the standard Red Cloak Test methodology, alerts were fired off no problem. We deploy numerous trip wires looking for threats in many different ways. 2019-06-03 22:11:02, Info CSI 00000753 [SR] Beginning Verify and Repair transaction 2019-06-03 22:16:14, Info CSI 00001727 [SR] Verifying 100 components 2019-06-03 22:12:20, Info CSI 00000b09 [SR] Beginning Verify and Repair transaction The computer has been on for 4 hours with no problems but the odds are that sometime today, when I least expect it, things will start to get slow and Performance Monitor will show CPU usage skyrocket. Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. TDR is differentiated by expert threat intelligence, expanded through ongoing incident response experience, and enabled via relevant telemetry from a variety of network, endpoint, cloud, and business systems across Secureworks' entire global customer base. 2019-06-03 22:12:39, Info CSI 00000bee [SR] Verify complete 2019-06-03 22:18:11, Info CSI 00001e22 [SR] Verifying 100 components 2019-06-03 22:28:30, Info CSI 000046c0 [SR] Verify complete 2019-06-03 22:17:33, Info CSI 00001c2a [SR] Verifying 100 components Axonius Adapters: Tools, One Unified View. 2019-06-03 22:27:52, Info CSI 00004420 [SR] Beginning Verify and Repair transaction 2019-06-03 22:20:13, Info CSI 000025c5 [SR] Verifying 100 components July 5th, 2018. 2019-06-03 22:16:01, Info CSI 0000164e [SR] Verify complete I assume since I also was involved in all 3 machines, a similar rogue or trojan must be present on this machine as well, as the PC and gateway laptop was resolved. 2019-06-03 22:10:32, Info CSI 0000054c [SR] Beginning Verify and Repair transaction Here is my log. 2019-06-03 22:23:42, Info CSI 00003329 [SR] Verifying 100 components 2019-06-03 22:12:50, Info CSI 00000c6d [SR] Verifying 100 components 2019-06-03 22:09:22, Info CSI 00000007 [SR] Beginning Verify and Repair transaction Netflow, DNS lookups, Process execution, Registry, Memory. 2019-06-03 22:10:26, Info CSI 000004e3 [SR] Verifying 100 components memory: 2Gi 2019-06-03 22:09:41, Info CSI 000001a3 [SR] Beginning Verify and Repair transaction Las Vegas, August 6, 2019 Secureworks announced that its SaaS product, Red Cloak Threat Detection and Response (TDR), is now available with a 24/7 service option to help organizations rapidly scale their security expertise and defeat cyber adversaries. 2019-06-03 22:17:58, Info CSI 00001d4b [SR] Verifying 100 components Then locate to processes. 2019-06-03 22:14:34, Info CSI 00001119 [SR] Verifying 100 components Any future product, service, feature, benefit or related specification referenced in this press release are for information purposes only and are not commitments to deliver any technology or enhancement. 2019-05-31 08:59:28, Info CSI 00000014 [SR] Beginning Verify and Repair transaction 2019-06-03 22:25:03, Info CSI 0000390b [SR] Beginning Verify and Repair transaction Any interaction we have with a human there has been terrible. 2019-06-03 22:23:47, Info CSI 00003399 [SR] Verifying 100 components 2019-06-03 22:10:32, Info CSI 0000054b [SR] Verifying 100 components 2019-06-03 22:25:50, Info CSI 00003c63 [SR] Verifying 100 components Task manager reads 4% cpu, 26% memory and 0% disk. 2019-06-03 22:10:01, Info CSI 0000033f [SR] Verifying 100 components Sometimes it is my browser (IE 11) with each tab showing 15% CPU usage. 2019-06-03 22:26:44, Info CSI 00004003 [SR] Verifying 100 components 2019-06-03 22:22:52, Info CSI 00002f16 [SR] Verify complete 2019-06-03 22:24:43, Info CSI 000037bd [SR] Verify complete Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions. 2019-06-03 22:17:40, Info CSI 00001c92 [SR] Verify complete 2019-06-03 22:17:13, Info CSI 00001b3d [SR] Verifying 100 components 2019-06-03 22:19:04, Info CSI 0000212a [SR] Verify complete Industry: Services (non-Government) Industry. 2019-06-03 22:18:41, Info CSI 00001fd3 [SR] Beginning Verify and Repair transaction 2019-06-03 22:22:01, Info CSI 00002bf6 [SR] Verify complete 2019-06-03 22:24:56, Info CSI 0000388b [SR] Verify complete 2019-06-03 22:21:06, Info CSI 00002894 [SR] Verifying 100 components I assume since I also was involved in all 3 . 2019-06-03 22:27:06, Info CSI 0000415c [SR] Verify complete ), CCleaner (HKLM\\CCleaner) (Version: 5.51 - Piriform), ==================== Custom CLSID (Whitelisted): ==========================, CustomCLSID: HKU\S-1-5-21-2329281988-2336120714-2240144410-1001_Classes\CLSID\{00020420-0000-0000-C000-000000000046}\InprocServer32 -> C:\WINDOWS\system32\oleaut32.dll (Microsoft Windows -> Microsoft Corporation), ==================== Shortcuts & WMI ========================, (The entries could be listed to be restored or removed. #IWork4DellOrder StatusDrivers and Manuals. 2019-06-03 22:09:45, Info CSI 00000209 [SR] Verifying 100 components 2019-06-03 22:28:43, Info CSI 000047d1 [SR] Repair complete, Register a free account to unlock additional features at BleepingComputer.com, Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 19-05.2019, ==================== Processes (Whitelisted) =================, (If an entry is included in the fixlist, the process will be closed. Secureworks Taegis ManagedXDR is most commonly compared to CrowdStrike Falcon Complete: Secureworks Taegis ManagedXDR vs CrowdStrike Falcon . 2019-06-03 22:24:50, Info CSI 00003826 [SR] Beginning Verify and Repair transaction I've spent several weeks trying to figure this out with all sorts of solutions implemented and none having any effect. 2019-06-03 22:15:19, Info CSI 00001417 [SR] Beginning Verify and Repair transaction 2019-06-03 22:10:15, Info CSI 00000411 [SR] Verifying 100 components 2019-06-03 22:16:27, Info CSI 00001824 [SR] Beginning Verify and Repair transaction 2019-06-03 22:10:21, Info CSI 0000047c [SR] Beginning Verify and Repair transaction 2019-06-03 22:23:38, Info CSI 000032c1 [SR] Beginning Verify and Repair transaction 2019-06-03 22:24:06, Info CSI 00003535 [SR] Verify complete 2019-06-03 22:22:52, Info CSI 00002f18 [SR] Beginning Verify and Repair transaction These are essentially the only applications I run. The Secureworks MDR service includes threat hunting to proactively isolate and contain threats that evade existing controls, and it comes with IR support for peace of mind during critical investigations. 2019-06-03 22:28:23, Info CSI 0000465a [SR] Verifying 100 components With more accurate detections and better context, false alerts are reduced, and customers can focus on the events that matter. 2019-06-03 22:24:06, Info CSI 00003536 [SR] Verifying 100 components 2019-06-03 22:10:39, Info CSI 0000061c [SR] Beginning Verify and Repair transaction 2019-06-03 22:25:43, Info CSI 00003bf3 [SR] Verifying 100 components 2019-06-03 22:09:45, Info CSI 00000208 [SR] Verify complete 2019-06-03 22:21:47, Info CSI 00002b25 [SR] Verifying 100 components 2019-06-03 22:27:14, Info CSI 000041d1 [SR] Verify complete I'm going to limp along by restarting the computer when it gets slow (shades of Windows 95) and get a new computer when Win 10 comes out. OP didn't seem that technical. I would highly suggest if you can do a clean-up on your PC/laptop and run full scan with antivirus and anti-malware programs separately so your hardware will not overheat (which is almost impossible but you never know). System requirements must be met when installing the Secureworks Red Cloak Endpoint agent. We suspect there is a possible leak in CPU usage. Use Secureworks' resource center to find authoritative security information from researchers, analysts, experts and real-world clients. requests: 2019-06-03 22:19:50, Info CSI 0000247a [SR] Beginning Verify and Repair transaction I requested a CVE for this issue to help push public awareness, in addition to this blog post, but I am frankly not sure if this meets the criteria for a CVE. ), (If an item is included in the fixlist, if it is a registry item it will be removed or restored to default. 2019-06-03 22:13:17, Info CSI 00000db5 [SR] Beginning Verify and Repair transaction 2019-06-03 22:10:51, Info CSI 000006ea [SR] Verifying 100 components 2019-06-03 22:15:36, Info CSI 000014fb [SR] Verify complete 2019-06-03 22:25:17, Info CSI 000039de [SR] Verify complete (MTB.txt). Make sure that it is the latest version. But for example this morning I have 4 WORD documents open, 13 IE 11 tabs open, Outlook open, 6 Excel spreadsheets open, and yet CPU usage is running below 10%. 2019-06-03 22:24:00, Info CSI 000034cd [SR] Verify complete 2019-06-03 22:27:20, Info CSI 0000423c [SR] Verifying 100 components 2019-06-03 22:12:59, Info CSI 00000cdc [SR] Verifying 100 components Above shows the error that happened when I had removed all permissions except for my own user account. 2019-06-03 22:09:26, Info CSI 0000006d [SR] Verifying 100 components 2019-06-03 22:25:09, Info CSI 00003974 [SR] Beginning Verify and Repair transaction Successfully flushed the DNS Resolver Cache. As I understand the fix, modules are now independent of each other if this module fails, the other modules still report and alert on activity. Need to generate a certificate? Ok thanks for the assistance ;) Here is the first log, ADWcleaner. 2019-06-03 22:25:56, Info CSI 00003ccc [SR] Verifying 100 components We understand complex security environments and are passionate about simplifying security with Defense in Concert so that security becomes a business enabler.