The answers to the FULL LIST of interview questions featured on this page. 1 community answer was added by Lauren McCabe on October 31st, 2019. How would you manage food temperature in the freezers/ fridges? "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. Contact us here. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. If you respond that you rely on your managers to keep you motivated, the hiring manager may feel you lack the drive to succeed and do a good job. Be sure to highlight your favorite and most challenging positions. Very laid-back, almost forgot I was in an interview. Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. ", "I hope never to be late! It's okay to discuss your hobbies and interests but keep it brief. I would guess that the reason an explanation has to be given is that it provides you with useful information relating to a specific product. "I am looking to lay the foundation for the rest of my career with this position. They just asked you standard interview questions that you would know. Full Suggested Answer & Detailed Response, Question 8, Think about some of the variables in your life that could affect your ability to arrive on time for work. If you disable this cookie, we will not be able to save your preferences. QUESTION Waitrose has an exceptional reputation within the industry. The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. "I have a strong creative flair and enjoy creating attractive displays. How would you deal with an angry or frustrated customer in store? I have worked in a leadership role for five years and always lead by example. Focus on being direct and honest, and explain why you left your last place of employment. Many people like recognition in some way for their accomplishments in the workplace, while others do not require public recognition. I suggested we install a couple of cameras inside the store to deter anyone from stealing. Full Suggested Answer & Detailed Response, Question 10, I love your products, and your company culture seems great, too. After describing what you have learned, explain why Waitrose stands out more than other companies. There were scenario based questions but with lots of others stemming off them. Waitrose Group Assessment Guidance and Practice The selection process for the John Lewis Partnership (JLP) can see candidates participating in number of different types of interview. Can you describe the management style here? Some staff complained that they didn't have their work schedule yet. The main thing the hiring manager wants to hear is that you are responsible and organized. They did not have a store in the area where I moved, so I could not transfer. I would love to work for a company with such a great reputation and ethical business practices. The result has been a positive work environment with healthy competition. by asking how I can help them, listening to their responses, and providing excellent customer service. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return. Stupidly hard questions for the role - it was like I was interviewing to be CEO. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. ", "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. If you have worked in another industry, describe your job's most challenging and favorite parts. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. I applied online. I am excited to work for Waitrose because of the flexibility you offer students and the growth potential. Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude: QUESTION Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose? What would you consider when dealing with them and why? When researching the company, you must have found several reasons why you want to work for them. Be sure to avoid sounding self-righteous in your answer. So many notes already, would have went into this interview the wrong way. I do not prefer close supervision as I am confident in my skills. We worked together for a couple of overtime hours that day and were able to catch her up on everything. ", "I have a transformational leadership style. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. ", "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations. 9 answers. They asked basic questions which were simple and easy to answer. Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. Interview questions and answer examples and any other content may be used else where on the site. If you have past performance reviews or letters of recommendation from your references, review them before your interview. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. Most people are enthused about being rewarded for their successes. Super nice interviewer and easy questions. After describing the environment you dislike working in, end your response on a positive note. My most challenging position was with Company ABC. I work very hard to ensure I speak to everyone in terms they can understand. Display to the interviewer that you can do more than the bare minimum. The job description should have prepared you for the shifts you will be asked to work. Think about the constructive things your references have said about you in the past. Had to do a task, too. Describe what type of environment you feel most productive and happy in. I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. You had a group task to do, and then an individual interview with a manager. Waitrose is the supermarket division of the John Lewis Partnership. I am geared for healthy competition, so when we had contests, it greatly motivated me. Which all went well. I then ask if there is anything else I can help them with. Application. Your job duties will include speaking with customers, coworkers, and managers. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. Interview. Hurts discussed many things in the video, but the most . Thanks a lot! I applied online. Using the posted salary range will help you determine what salary range you would expect if hired for the position. Q11. "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. In my current position, the hours are great, my coworkers are nice, and I receive fair compensation.". You want to be honest in your response without sounding needy. You had a group task to do, and then an individual interview with a manager. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. Assure the interviewer that you can be trusted while describing what your most recent employer would say about your character and integrity. If you are lucky enough to secure an interview them then carry on reading this post. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. Focus on describing what form of reliable transportation you will use to get to work if hired. I would tell my manager immediately. ", "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number.". Asked 24 October 2017. Q6. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. Company Information. ", "I left my last job because I was moving out of the area. I learned a great deal during that time. Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Most companies have policies in place for handling rude or aggressive customers. Tell us about yourself? Be specific, and be sure to keep the conversation positive. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. I would rate myself a 9 out of 10 as there is always room for improvement in any skill. I applied online. Heres why you should buy with PassMyInterview.com. The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. Focus on describing your written and verbal communication skills. The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. ", "I have two copies of letters of recommendation if you want them for your file. If unsure of the best decision, I would ask my supervisor for clarification. If you have not had the opportunity to make a suggestion regarding a change in the workplace, be honest in your response. The interviewer wants to know what you like the most to see where your strengths lie. Transparency is the best choice when salary-based questions arise. The interviewer wants to hear that your references will positively describe you. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Interviews. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. Instead of making it seem like the supervisor was at fault for not communicating in the manner you would have liked, let the interviewer know that you try to find a way to communicate that you both understand. Perhaps another store in future. And second, are there any required qualifications you do not see on my resume?". If you take the bus or ride a bike, that works too! Explain how working for Waitrose will benefit you in your career. Full Suggested Answer & Detailed Response, Question 6, 5 TIPS FOR PASSING THE WAITROSE INTERVIEW! Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). "My current sales position is highly commission-based, so my colleagues and I are quite competitive. What is the interview process like at Waitrose? Felt like a formality rather than a real test of an interview. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. I fully believe in honesty at all times.". The interviewer asks this question to see that you have strong verbal and written communication skills, which are required for all Waitrose positions. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. Why do you want this job and what can you specifically bring to the role? Full Suggested Answer & Detailed Response. You may have a portfolio or even photos on your phone to share. The complaint steps literally saved me for my interview earlier, thank you!!:). What I found during my research is how Waitrose places high standards on sustainability while reducing your impact on the environment. Tell me about a time you worked in a team. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair. ", "I think uniforms are a great way to provide a feeling of unity in the workplace. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking. If you have never created a display, that is fine. Then describe how you would handle a competitive work environment by doing your best while having a positive attitude and working well with your coworkers, showing you value teamwork and sportsmanship. I went through a nasty divorce, and our house went into foreclosure. Was given a task of creating meals for different people for differing occasions such as dinner parties. 11 years ago. Tasks required are mainly focused on show how you can organize stuff. The interviewer would like to know if anything negative will appear in your reference check to determine if they want to move forward in the hiring process. I am someone who has lots of experience taking care of customers and I am able to work hard under pressure as and when required, and also work as part of a diverse team to achieve the daily tasks required in this role. ", "I rate myself an 8 out of 10. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Possible Answers are "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. After this discusses hours I was available to work and when I could start. After aplying for position, you have to fill some documents and scenario based question to determine whether you are good fit for the position. Assure the interviewer that you are a team player and put the company's needs first. These can include telephone interviews, video interviews, face to face interviews and assessment centres. The interviewer wants to hear that you have the necessary communication skills for the role. I won an iPad, cash incentives, and concert tickets. First is the psychometric tests followed by a group interview and then a solo interview. The interviewer hopes to hear that there is no reason not to hire you! I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research. Super nice interviewer and easy questions. I have an interview today ill update you on how i do :). I used to work at Waitrose and my former manager told me she really liked my answers on the online tests, so obviously they take everything into consideration as it is the managers who decide if you get an interview. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. Your five core values speak volumes and are what made me want to apply to your company. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. We have eliminated all risk for you. What is the interview process like at Waitrose? However, be sure to back up your reason for liking or not liking performance incentives. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. God bless u mate and taking the time to help a lad out like mw who is in over his head. Sick children, traffic, car breakdowns the list goes on. Tell me about a time you worked in a team. Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. They have approx 230 branches across the company and are still expanding. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. Q1. Then once got through that stage. "If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. Which all went well. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Share with the interviewer how you would like to be recognized for your hard work. So far, we have seen a 56% decline in the overall loss.". Retail environments are competitive, and a business can go down with one honest mistake and poor review. They just asked you standard interview questions that you would know. How would you manage food temperature in the freezers/ fridges? Talk to the interviewer about your interest in gaining a leadership role down the road. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. First is the psychometric tests followed by a group interview and then a solo interview. I do my best always to be available and present when expected.". "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. (worldwide success stories from our YouTube community! I am energetic, dependable, honest, and have a strong work ethic. I do not have a criminal record and have never even had a ticket or citation issued.". They want to hear that you plan to avoid being late to work and that you call your supervisor if you are going to be tardy. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. The interview process was easy and enjoyable. As a retail employee, you will come across customers who want to argue with store policy. The changes were implemented, and the company saved $15,000 in the first month. What is your most important success so far? It was fast and easy, asked several questions and had a group part before. Explain how you provide excellent customer service. Interviews at Waitrose Experience Positive 77% Negative 15% Neutral 8% Getting an Interview Applied online 100% Difficulty 2.2 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (380) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) See more interviews for top jobs