Good thing because my family wasnt sitting together-$12 to pick or change seats ahead of time. Smooth flight. Imagine what your company could gain by being good. Everyone was very pleasant. I recently reserved 3 rooms for our family vacation through a travel agent. Shop Now Make 2023 Your Best Year Yet If you are not at the gate by this time, your reservation may be cancelled and you may lose your seats on the plane. I would give them zero stars if possible. 2. Overpriced everything! There were no compensation of the inconvenience it cause the customers. If you havent already checked in online, you must be in line to check inat least 2 hoursprior to departure to ensure you are checked-in with a boarding pass in hand no later than 45 minutes prior to your flight's departure. Both runways were extended to their current lengths of 6526 feet (1989 m) Runway 220, and 8003 feet (2439 m) Runway 725. Learn what we are doing to ensure your peace of mind. ", "Flight was very late. Beloved for its crystal-clear blue waters, gorgeous stretches of white sand beaches and abundance of diverse wildlife, the Caribbean is an unmissable destination for travelers of all ages. Thanks kayak. ", "Plane was virtually empty and it was a pleasure to have a whole row to myself! Carry-on bag prices are more expensive at the airport. Give free blankets or put a warning on the boarding pass saying that you will freeze. ", "The flight and crew were great. ", "Delays, changed departure gates. Booked an all-inclusive vacation with Funjet to Cabo Mexico out of STL with travel insurance thru TripMate. I now have to get an attorney involved. It's not realistic to expect customers to stay loyal to an airline that prices them out. It is a subsidiary of IndiGo Partners, which also controls JetSMART, Volaris, and Wizz Air. Power supply didnt work at seats. Get buying tips about Travel Agencies delivered to your inbox. 1-888-558-6654 Frequently Asked Questions You can call us any day of the week! Whether you want to sit close to your party, have a little extra legroom with stretch seating, get a nice view from a window, or have a faster exit off the plane, youll be glad you selected your seat ahead of time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In 1946, Virginia's General Assembly passed legislation creating the Peninsula Airport Commission (PAC) to determine a location for and establish a new airport for the cities of Newport News and Hampton. ", "Great direct flight to many destinations smaller airports less wait time", "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. In January 2014, Concourse A began to add a Federal Inspection Station and fully implement a U.S. Customs processing facility. The captain had good communication with the passengers to keep us informed. Trenton and punta gorda airports are small, you have to walk to the plane. [16] By 1985 the airport had the distinction of being America's fastest-growing airport. ", "The bathroom supplies were not replenished. ", "If you dont have TSA precheck.get itlifesaver", "Allegiant plays games with seating to try to milk more money from passengers. You can also retrieve your reservations and access any saved vacations. 10"D x 16"W x 24"H. Max weight: 34 lbs. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. ", "Excellent leg room in standard seating. Abdi.!! Also the SiriusXM sound was of extremely poor quality. To use our mobile site, please enable JavaScript. ", "Crew was great and handled the delay well. A link has directed you to this review. I'm honestly shocked that you use them considering your a creditable company. Restroom was dirty. It will put you close, but tickets may be more expensive than flying to Washington Dulles International Airport. Do not waste your money on this awful company. Flew with Delta on the way up. Frontier Airlines recently introduced the option to purchase Airport Agent Assistance for scheduled air and Exclusive Nonstop Vacation Flight passengers who prefer assistance at the airport for things like checking in, printing boarding passes, or having their checked bags manually tagged where self-tagging is available. Concourse A is designed with a full-service customs facility for larger jets. E-boarding pass was nice. Enjoy reading our tips and recommendations. Personal Bags: One laptop or purse included. Today I want to dig deeper in the airline and explain Frontier Airlines fare classes and the benefits to each class. ", "The crew was very courteous and friendly", "I thought that for the amount of money that this flight costs, there should at least be a free snack; especially if there is a delay", "The flight was crowded, no overhead bin space from passengers putting coats and jackets in the bin instead of under their seats. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-58301092', '');}, 'log_autolink_impression');plane.. Hi! By the time we got through security and to the gate the flight was now delayed over 4 hours. ). Its location on this page may change next time you visit. I didnt want to bother anyone to ask how to shut it off so I just put up with it. Get your preference of stretch, aisle or window, Choose to sit near the front, bathroom, or exit. Richmond Raceway is a short distance from the Richmond airport. Lots of room in the row. If you haven't already purchased a seat, we recommend you choose one at check-in. Carry-On Bag Take it with you. Flight arrive earlier than expect. Confirm policies on booking site. A new terminal opened in late 1992. Find cheap fares from St. Louis, MO (STL) to Cancun, MX (CUN) with Frontier Airlines. On time. For information on how to locate your confirmation code visit our confirmation code instructions page. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. ", "Let's start with getting on the airplane was like herding sheep.. Shuttle and limousine companies also service the airport through pre-arranged appointments. Then they took forever once they started. WTF. ", "American is the worst. I got Covid and I was unable to attend the wedding. This means going the extra mile in all that we do to ensure your well-being. I don't expect our family to be together but 2 and 2 is a must! The package included a direct chartered flight on Viva Aerobus. ", "Changing my flight , with out notice or short notice.. ", "Seats arent that comfortable and dont recline even a bit, tray table is small. WE'VE GONE MOBILE. ", "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Then i booked Sun Country flight and didnt make it. I had to file a claim with the BBB just to get them to finally talk to me directly about the situation and give me my flight credit back. There was a short wait, and we only had a delay of 35 minutes. ", "This the 2nd time I've flown from Punta Gorda to Indy in the last month and both times the departures were delayed because of mechanical issues. I won a $50 Delta gift certificate! If you have a group of 10 or more guests, please contact 844-986-1097 Monday-Friday between 9AM and 7PM EST. Flight left on time and landed early. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. ", "We wait too much, at least someone should have told the reasons for the waiting. ", "I have been flying American Airlines for years and never had a big issue. ", "I booked 4 months in advance and couldn't reserve a seat. Be the first one to find this review helpful. Prices are higher at check-in and at the airport. They need to be investigated thoroughly. Delta inflight app worked well for entertainment. ", "Professional, friendly, always on-time or earl, nothing lost ever.. ", "The cabin crew were absolutely outstanding. Which was a waste of time since we did online check in but still needed to go to the self check for seat assignment. On the other hand, a flight to Richmond International Airport is farther from the beach, but flights here are less expensive than flying straight to Norfolk. Very uncomfortable seats, hot air little ac, very poor experience with Jet Blue. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus! ", "I felt very motion sick and was flying by myself, the flight attendants comforted me and made sure I was taken care of properly. Everyone doesn't have money to "donate" to a travel company. She gave me the runaround for weeks and not helping me getting my money backso got tired and went to my bank and file for dispute which Ive should have in the beginningMy $2,500 was refunded within 10 mins for being a long time customerThank you US BankPlease you guys. Clean plane. I was never able to get the WiFi to work. ", "They need to raise the temp on these planes. The middle seat was empty. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. More information on bags.NOTE: Bagmust be no larger than 14X18x8 and fit under the seat in front of you. Seating in immediate gate area was not comfortable. Report inappropriate content Calmjohn Leavenworth, Kansas Destination Expert for Riviera Nayarit, Nuevo Vallarta Level Contributor 4,793 posts 260 reviews 611 helpful votes 4. ", "The wifi didn't work, and this wasn't the first time thier wifi was out. Is there an option to prepay for seats? Very tough on us 75+ crowd.We don't get much time from urge to crisis. Thanks! While on vacation, no less. Frontier is the official nonstop flights for Funjet, Apple and Cheapcaribbean. Virginia is the home of two NASCAR tracks. ", "The seats are too close together. I was very uncomfortable. Landing was incredibly harsh. That's all :)", "We were almost 20 minutes late arriving in Ft. Meyers and there were at least six babies or toddlers who screamed for the entire 3 hour flight. The airport was originally named Patrick Henry Airport, its code PHF representing Patrick Henry Field. If you provided an email address at the time of booking, you should have received a confirmation email shortly after booking. TSA really under staffed. Why would I pay for travel insurance just to receive a credit, that makes zero sense. She go on an additional trip that they did not apply the credit towards!!! Friddell, Guy (September 21, 1990). The problem is Funjet did not offer any (ta && ta.queueForLoad ? the smell made me feel sick and the taste was worse. Best time to beat the crowds with an average, Compare multiple travel sites with one search, Save money when you bundle your flight + hotel, Enter your preferred departure airport and travel dates, Scores according to KAYAK customer reviews, "JetBlue is awful. Checked Bags We'll carry it for you. ", "First Allegiant flight, so I did not realize the 40 lb bag limit. ", "I specifically never choose American Airlines because whenever I do there are problems. ", "Flight was delayed 2 hours. I had very little room left for me. The crew was better some times than others but I usually travel at night and try to get some sleep. In January 2013, Mid Atlantic Aviation was also located at the airport, as well as Epix Aviation. ", "The check-in on the website was difficult; there were numerous error messages generated, which required a telephone call to resolve, and I never received what was supposed to be emailed boarding passes. hoping to fly delta for next trip to Dominican Rep. but now Im unsure", "My seat didnt have a window. powered by PRATT & WHITNEY GTF TM ENGINES. I don't know about your airport, but on charters before where we had to check in at the airport, there were people in line 4 hours prior. Find cheap tickets to anywhere in Virginia from anywhere in United States. Everyone is like sardines packed away. ", "The airline had the flight delayed due to waiting for flight attendants. We didnt find out a reason till we took off. When we finally landed. Never ever again that Im going to use another travel agent in my life. ". Included with purchase of the WORKS!. Completely satisfied with my flight. After Labor Day, Frontier planned to operate six days per week. I do believe they are the new Spirit Airlines in disguise. Sat at the gate for 2 hours after my flight was ALREADY delayed because they didn't load our luggage under the plane correctly and it wasn't safe to fly. I arrived 40 minutes before take off an they refused to let me on then did absolutely to help me when I spoke to customer service. ", "Flight itself was low in cost. Once we border, with the help of the guys at the gate, we were all seated and in the air so quickly! Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. I feel like the crew is kind and helpful. Have to pay $45 for a carry-on bag. All the info you'll need to get you parked and on your way. ", "The cleanliness of the seat and tray area. Hotel management said they never heard of these costs!!!! Yesterday, I introduced my readers to Frontier Airlines and gave a brief overview of the airline. the food was horrible for dinner. Fares are kept low by sacrificing luxuries, such as in-flight entertainment devices, while meals and drinks can be purchased as extras. $40 for a carry on! Be sure to check-in online so you can get: You're on the fast track! Rick Aviation continues to operate inside the original passenger terminal, sharing space with Denbigh High School's Aviation Academy (serving over 350 high school students). I had to use them to book travel arrangements for my friend's wedding near Cancun, Mexico. ", This page was last edited on 28 February 2023, at 00:13. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas. We cudnt hear most of it.. ", "The plane crew were great but the check-in crew were not professional. Its cheaper to you to allow people to check themselves in online than make people check in at the desk that was woefully understaffed. ", "Got a TSA Pre Check stamp on my ticket to start, flight was on time and the crew was professional and very accommodating. Also, at the bottom of the reservation it said I would have to pay an additional $248 per room in fees to the hotel. Sorry! We have followed up with our team! When are guys going and are you flying out of STL or Kansas City? I was in the middle seat between two large men breathing down on me while they slept. Enjoy unlimited savings all year with the Discount Den! PICK A TOPIC FOR MORE INFORMATION International Travel Security & Customs Secure Flight ", "Plane was old and uncomfortable. ", "I missed both meals because I was asleep. This is totally unacceptable and explains why the reviews and ratings for these companies are so low. Flight was entirely full. Entertainment video glitch for much of flight. Albeit it took quite awhilenot sure why. I had to sit on the plane for over an hour before we took off. Concourse A opened in May 2010 as the airport's second concourse. A local contractor donated $50,000 worth of labor and materials to expand the airport's USO office in 2010, doubling it in size to better serve military personnel. I have contacted an attorney. Always the BEST! Someone even tried to get a drink after waiting so long and they were shunned away", "My son and I were a little cramped by the seating. This airline also charges for carry-ons. ", "Amazed with the attentiveness and comfort on the plane. Get To Know Us. No complaints. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction. ", "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. ", "We had kids wound up from Disney and caused all kinds of problems. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them. I'm confused about how they can give you a travel credit but will not allow you to use it. ", "I was blockaded from access to the bathroom(s). In fact, the facial tissue was empty at beginning of flight. According to the Official Airline Guide, four airlines were serving the airport in early 1976 with nonstop or direct, no change of plane flights including Allegheny with McDonnell Douglas DC-9-30 jets from Boston, Hartford, Philadelphia and Providence; National with Boeing 727-100 and Boeing 727-200 jets from New York JFK Airport, Washington DC National Airport and nearby Norfolk; Piedmont with NAMC YS-11 turboprops from Atlanta, Columbus, OH, Florence, SC, New Bern, NC, Norfolk, Parkersburg, WV, Richmond, VA, Roanoke, VA and Washington DC National Airport; and United with Boeing 727-100 and Boeing 737-200 jets from Atlanta, Chicago O'Hare Airport, Moline, IL and Washington DC National Airport. Report inappropriate content WegaGal "Airport gets a face-lift. I was trying to sleep and was NOT pleased. We value your privacy. 2. All steps from ticketing to the trip were easy & smooth. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. United Airlines (which had acquired and merged with Capital Airlines), National, Allegheny and Piedmont all operated jets to PHF with the first jets being operated by National with Boeing 727s in 1966 (runway 6 had been extended from 5600 to 6100ft by then). Newport NewsWilliamsburg is the first airport in the nation to undergo a sustainability project, to incorporate green technology in every facet of operations. We just sat there", "New plane, very comfortable. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-58300338', '');}, 'log_autolink_impression');flight reservation numbers for us so I cannot prepay for seats. The temperature remained the same, seatmates were also complaining. Our content is intended to be used for general information purposes only. I contacted Funjet to assist me with this and to sum it up in a few words, they basically told me to take it up with the agent and that they werent going to help. ", "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved", "Didn't realize the last seat on the plane doesn't mean back. My over 50 ears cant make it out. Especially when the person chosen to speak has a heavy accent and its competing with other announcements. On February 4, 2012, PAC announced that Frontier would resume year-round lights operating daily effective May 22 through Labor Day that year. powered by PRATT & WHITNEY GTF TM ENGINES. ", "Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. On this Wikipedia the language links are at the top of the page across from the article title. ", "Having to pay twice because I'm a person of size and hang only little over when most of the back of the plane was empty. You must have your printed boarding pass in hand and have any bags checked in by the below cutoff times before departure: NOTE: Mobile and Web check-in ends 60 minutes prior to departure. They are also every discriminatory at that airport also, especially the people who work at JetBlue. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Boarding was chaotic at best with very little control and guidance provided by Delta staff. I felt like I was in a closet. Should be mandatory. It wasn't obvious but as someone who works in the service industry I could tell he was being short with people and could have provided a much better experience if he wanted to be there. Would like to know kayak fee up front before booking and all hidden charges! Prices are higher at the airport. Sign up to receive our free weekly newsletter. ", "delays, crying children and sniffling sneezing passengers. Once past boarding, everything was great ! Please dont use this company!!!! Might be platform thing as we have Apple devices; woman next to us seemed to have nomorobkem with PC. I have been fighting with them for several months to get our money back. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems", "Didnt leave on time. - Newport News Williamsburg International Airport", "Newport News Makes Headlines With New Concourse & Runway Rehab by Rebecca Kanable (: May-June, 2010)", "Norfolk airport adding nonstop flights to Denver this year", "Frontier to drop service to Newport News-Williamsburg airport", "Elite Airways still plans on flights from Newport News, but no timeline", "Delta Suspends Operations at Newport News/Williamsburg", "Avelo Airlines bringing two Florida routes to Newport News airport starting at $29", "Avelo Airlines to End Service at Newport News/Williamsburg Airport", "PHF Newport News/ Williamsburg Intl Airport (PHF/KPHF)", "Welcome to FlyPHF - Ground Transport! ", "Lots of leg room! Awesome. I could understand if there were "priority" passengers who needed a seat, but nobody needed those seats. ", "We were not able to choose our seats until we got to the airport. With KAYAK you can also compare prices of plane tickets for last minute flights to anywhere in Virginia from anywhere in United States. Come to find out, my credit was put towards a "new reservation" for the bride. See Prices. ", "I'm gluten free & I don't eat pork so I would like a gluten free no pork option! Flight was fast and we were home before we knew it. Overall not a good experience", "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience", "Couldn't get onto internet. ", "Flight was 55 minutes late leaving making me miss my connection home. I have to take responsibility for keep trying. We fly Frontier to (ta && ta.queueForLoad ? No posts of extra snacks while waiting, or compensation or explanation of what caused the delay. ", "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together. that could be understable only if ticket is purchased at the last minute, but that was not applicable to our situation.. we could not switch seats during flight", "My TV screen stopped working mid-flight, and the crew was indifferent - tried to reset it, it didn't help, but they didn't check back. Greeted us, helps us and made the initial part of the trip so easy! ", "Smooth flight with great service. Then back to 4. The White House is about 26 miles from the airport in a rental car (33m). About Us; Careers; News Room; Investor Relations; Destinations; Travel Agents ", "They wouldn't let me on the plane. While the flight crew was trying to keep announcements to a minimum in board, a little bit of information would have been reassuring. [7] Also by the fall of 1979, United was the only airline operating mainline jet service into the airport with Boeing 727-200 and Boeing 737-200 flights nonstop from Chicago O'Hare Airport, Washington DC National Airport, Baltimore and nearby Norfolk;[8] however, United then ceased serving the airport with mainline jets in 1981. ", "My flight back home was cancelled without any notice and so we had to spend an extra night. I booked through Funjet a vacation to (ta && ta.queueForLoad ? ", "Flight was cancelled with no explanation why", "Crew was great. Keep your party together!Note: If you have not purchased a seat in advance, one will be randomly assigned to you. Know when to arrive at the airport, how to check bags, and select seats. I enjoyed the food options! As of 2011[update], the airport was the third fastest-growing airport in the United States and the 118th largest airport. Pilot kept stating he thought it would be resolved in 15-20 minute. If you dont choose a seat, one will be randomly assigned to you at no additional cost, which means you may be separated from your party. Crew was nice but not very talkative", "The crew was very nice and professional. In 1999, AirTran was serving the airport with four daily nonstop flights from Atlanta operated with McDonnell Douglas DC-9-30 jets. ", "The seats are not very comfortable but luckily most of the flights are not too long. I like a good fare, but selling a can of Coke on the flight for $2 seems a bit extreme. ", "Very poor communication with multiple delays. My suggestions to improve customer satisfaction based on my experience would include the following 1. It seems that checking on that stuff was not part of their routine. Charged me $400 for canceling the flight although its their mistake for delays. This was my first flight on JetBlue and I was impressed with the selection of snacks and drinks. We were not given option to get off the plane nor given any compensation or good will gesture like a 25 Voucher etc. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. [13], The turnaround began with the hiring of Charles J. Blankenship as executive director in 1984. [32], The airport is served by various taxi companies, including Orange, American, Yellow, Best, and All City. Was hoping JetBlue", "Crew was very friendly and helpful. ", "They charged for everything! Would be nice to get something complimentary for all the wasted time. We will try to keep your party together, but the only way to ensure you will sit together is to purchase a seat assignment in advance. The entertainment was mediocre. Concourse A is designed with a full-service . Once it landed in Orlando the airplane traveled around the entire airport .. On March 9, 2012, PHF's longtime largest airline AirTran Airways ceased operations at the airport due to their merger with Southwest Airlines (which was already serving nearby Norfolk International Airport). ", "The lady at arrivals remembered me and my infant daughter. Answer 1 of 2: Hello, How is Frontier airlines? Frontier operates as an ultra-low-cost carrier with competitive prices and direct single-leg trips. The next day, the bags showed up for the 3 people I was traveling with. I was disappointed withJet Blue. It was like they were on so motion. When the United States Congress deregulated the airlines in 1978, many airlines serving Patrick Henry Airport consolidated their southeast Virginia services at other airports, and Patrick Henry International Airport lost most of its jet service. ", "The flight attendant checking peoples bags and boarding passes at the gate was not friendly. My 6'5" son and I (5/10") were extremely cramped on the Delta flight, having to sit side ways in the seat for almost 3 hours. Then by that time it was too late to try to get a seat with my wife who is very afraid to fly. I decided to cancel instead of sending those without covid. ", "staff was very nice. It was packed and not everyone had masks. I hope to fly with this crew again someday. Download our FREE app for Mobile Check-In now! Best flight experience in ages! The insurance indicated it would pay up to $1000 for the lost bag - which still doesn't cover the replacement costs. The airport is owned and operated by the Peninsula Airport Commission, a political subdivision of the Commonwealth of Virginia. That's why all of the overhead bins were empty on a sold out flight. Frontier remains committed to ensuring that the Sky is for Everyone. I brought my own device and just wanted wifi to watch my shows on netflix. Seats were uncomfortable and have to pay for all snacks and drinks including water. [21] Delta Connection began service from Newport News to Atlanta in February 2002. Denver to Cancun via Exclusive Nonstop Vacation Flight on Frontier Airlines . ", "The crew was organized and professional. ", "Crew serving was efficient and quick--accommodating. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! All Carryons taken. "Identity problem with Patrick Henry name has a certain mystique". KAYAKs flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now. Re: Frontier charter through Funjet-seating for family?