We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. % Please ask your Neighbourhood Housing Team for details. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. We would not replace all items, only the ones that are required. Well, theres so much on offer and heres just a few of the highlights! Unfortunately, this job posting is expired. The council is responsible for most repairs to your home. As a council housing tenant, you are entitled to a good standard of living. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Gateshead In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Background 2. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Youll be paid a competitive salary plus additional allowances where relevant. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Gateshead Council. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. This is commonly known as filing a compensation claim for despair against a housing association landlord. Are you a Council or Housing association Tenant with housing disrepair issues? Do you want to work with us in helping to create spaces that are great to work and/or live in? London Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Some of these jobs need to be inspected before the contractor can start the work. Thank you so much. Thursday 26th January 2023. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. There's also additional service charges from 115.85 a week, this cost is eligible . Were delighted that you want to come and work with us. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. I have got this complaint, they monitor it and see it through to the end. Gateshead, England. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. A public consultation on the future of Gateshead Council's Leisure Services has commenced. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Wherever possible we will place the order immediately. This includes both small leaks and emergency repairs. E6 2JA. Please continue to be patient, as we are experiencing a high volume of phone calls. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Our employees and contractors carrying out work will show you an identity card. This covers things like outside painting, replacement windows and annual gas servicing. All rights reserved. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Visit directory. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Housing Disrepair Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. We encourage our people to think differently, do the right thing and be innovative. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. We are Gateshead Council's Housing Team. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Gateshead Council aims to complete the backlog by late March next year. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. 182-184 High Street Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. "The garages at Leam Lane had already been condemned, and we were working towards . The call-out team will make the property safe and arrange to come back the next working day to finish the repair. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. East Ham Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. We hope to reschedule these eventsat a later date. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. As a tenant you are not automatically covered for any of your home contents. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. For further information please contact the Involvement Team by: Civic Centre Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". If so, please keep reading as youre just what were looking for! These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. You can also claim compensation for the damage that has been caused during repair work. endobj To keep up to date, why not follow us. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Our housing offices are currently closed to the public. It is also possible to claim for any damage that may have been caused during repair works. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. If your repair can't wait until the programme we will carry it out within the normal timescales. This makes sure that everyone is treated fairly. Wednesday 2nd November 2022. about Our Customer Scrutiny Panel needs you! Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. We are Gateshead Council'sHousing Team. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. The department is on the lookout for more callhandlers and building technicians. 2 0 obj endobj If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. The team were very helpful and understanding of my dangerous situation. %PDF-1.5 However, our partners are continuing to deliver a series of . This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Repairs update You can now report your non-emergency repairs. These include re-fixing toilet seats and repairing minor leaks. The panel decides which services they review based on various criteria. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support <> Employer Est. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. I have to tell you, this week I have had four complaints that have been going on for two years. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites.
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