He understood my issue, addresses it and rectified it. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). this was for a very special event and now i have no outfit and no resolution to this. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. The dresses didn't look anything like the photos. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. "lucy in the sky. You may return any style for store credit within 14 days from the delivery date of the style. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Not to mention that the slip underneath hardly covers anything. Lucky in the Sky has good web ratings overall. -Kate, Lucy in the Sky is an absolutely horrible company. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. You can choose to accept or decline cookies. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. We do specifically outline the estimated delivery time on each individual product page once a size is selected. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. -Kate Sarika Pramod 1 review US 3 days ago Great experience! -Kate. This is the only time I ever have ordered something online when the seller would only give store credit. Sorry to hear that you had trouble reaching out to us. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. -Kate. A cookie is a small file which asks permission to be placed on your computer's hard drive. - Kate. I emailed on 9/16 noone has contacted me. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. I had a great experience with the customer service chat! I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Please let us know if we can help any further. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. I placed an order and was waiting for more than a month. I reached out 5 days ago to see where it was. Thanks for your feedback. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. They have yet to respond and emails were sent over a week ago. She offered me advanced credit and provided easy instructions to do so. We're so sorry to hear that your order was delayed. Moving home . You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. I DO NOT RECOMMEND THIS COMPANY! I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Service 527 I will never buy from them and also inform all of my daughters friends at school to not buy from their site. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. I was so disappointed in the quality. Critic England, United Kingdom. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. Guess I'll be donating clothes to charity. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Please email us at resolution@lucyinthesky.email. Please email us at resolution@lucyinthesky.email so we can assist you further. We're so sorry to hear about the order. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing It is the size of a T-shirt. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Search Full List of Executives. I had talked to 2 other reps there and they did not help AT ALL! Hi Hailey, Thanks for your feedback. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. It is 9/23 no dress. Please email us at resolution@lucyinthesky.email if anything else. Be careful of ordering something for a particular occasion. For further information, please visithttps://help.afterpay.com/hc/en-au/. See Profile. We want to make sure this is refunded immediately. If we are unable to contact you we will treat the order as cancelled. We want to make sure this gets refunded immediately. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Please email us at resolution@lucyinthesky.email so we can assist you further. -Kate. Orders and upgrades. The prices they charge is not right. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. This company responds to reviews on average within 5 days. With no warning either time. You must not misuse this Website. -Kate. Is Tata Sky service free? | Read 5,961-5,980 Reviews out of 6,593 Thanks for your feedback. I can always count on you for the best quality and accurate fit. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. HELP & SUPPORT. Followed up shortly after the purchase to make sure everything was ok. Sky Support Email. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Her real name is Carmen and she is secretive about her backstory. I had a few concerns about my order and my online team member Danielle M. was very helpful. I've lost $120 to Lucy In the Sky and received nothing. Why would I need store credit when I already purchased the 3rd dress. -Kate. In the case of any change-of-mind or sizing issues, we offer store credit. Cassandra M. went beyond. All international orders are shipped with DHL International Packet Plus. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Do not trust this shop to deliver. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. - Kate. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) They are absolutely, THE VERY BEST!!!! Lucy In The Sky Login. This will be automatically applied to your account attached to the email address used for the order. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. You must not establish a link from any website that is not owned by you. -Kate. Sky Fax. I ordered the Kayden Dress in black. This policy is effective from 01/01/2016. All our models are approximately 175cm tall. -Kate. Thanks for your feedback. Check out what 6,872 people have written so far, and share your own experience. Thanks for your feedback. The first time it was cancelled altogether. Overnight orders shipped Friday will be delivered Monday. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Excellent Customer Service, Quality Name Brands. Help and support; Contact BT; Back. Completely different material than pictured. Companies can ask for reviews via automatic invitations. Lucy in the Sky, Inc. operates this Website. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. 5726 Solutions. No! Please email us at resolution@lucyinthesky.email so we can assist you sooner. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Absolutely terrible customer service. Im very disappointed. The customer service is out of this world. How useful is that if the items never come? I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. I've made several purchases on different occasions from this store and nearly all of which came with problems. The complete opposite of lawyer James, Nathan is carefree and fun. Products used:Still waiting for it to arrive (for 6 weeks)! You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Lucy in the sky did not inform me back in November, that the dress was not in stock. But Sarah S got my exchange going and it will make it in time! 0800 840 0202. ADD ONS. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:)
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