It never occurred to me that bridge mode would bypass the router section. The lights on your hub will change to green or flashing orange as it is setting up. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Time will tell if this is a permanent fix but its worked this evening. Everything now works, so again it confirm the issue is with BT. MacBook then doesn't work. I may try the hardwired solution if things do not move fast. I have an update to share with you all regarding this issue. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. The handler switched off 5ghz frequency remotely. You can't exit the first few steps. Enter the admin password. At least Ive got Sonos working now even though it is at the expense of 5ghz. It looks like the 'Bridging' button simply does not work. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Forgot to mention the third solution is hard wire a speaker to create the Network. Yes its not ideal. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. BT's done a great job on this router. No idea how 2.4GHz can be too slow for any video streaming. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. So the question remaining is does it actually work on a residential Smarthub? 01-10-2020 From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. I viewed pages 9100 through to 9150. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. If you have changed it and now forgotten it, you can use the. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. 9:11 AM on Read about our approach to external linking. - edited Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. This isnt a viable long term solution though for me. What is Smart Setup on the BT Hub? This means that you've got no control over which network your device joins. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. Been running flawlessly for 2weeks now since running the system in this set up. The router is now displaying hidden ssid. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Were sorry for any inconvenience caused.. Does anyone know if a Sonos Boost would resolve the issue? 01-10-2020 Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. How do you turn off wifi? In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Seeing a different colour light? To view the router settings, go to http://192.168.1.254. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. 4) Enter the Admin password. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Trouble connecting? Using the BT Hub Manager 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. The app then stopped working. Select the Link Configuration sub-tab. Simply connect a 3rd party router to any LAN port on the hub. AP mode is preferred if you have a ISP modem/router that can't be bridged. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. It means I have a redundantSonos Move which is incredibly frustrating. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. Cleverly, the security password is the same for both networks and can only be changed for both. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. The router is now displaying hidden ssid. Announcements, Guides & Community Updates. Check the box next to Auto Firewall Open. Plug the microfilter into the socket. Also, it took a number of days for me to find this thread of communication online. Look for the tab on the back of your hub. Great. Broadband speeds Need support for other hubs and routers? - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Numerous complaints have appeared on the company's community forums over the last few months. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. I'll try and check later this week against a spare BT Business Hub 5 model. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Switching Smart Setup on and off on the BT Smart Hub 2 Then you can use the Orbi router in Router mode.3. Plug the microfilter into the socket. Links to user manuals and other documents for BT Hubs for broadband. ensure Sonos all working correctly via boost with 5ghz still turned off. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. I have never tried using just the modem section with a different router. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. This should explain it. So I decided to direct message them on Twitter. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Almost instance response. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Your BT Business Hub should now be in bridge mode. Steps taken from a post on the BT Community. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? 2) ClickWireless. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. 30-09-2020 hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Sorry, we're still checking this file's contents to make sure it's safe to download. Guide to BT Business Hybrid Connect. Then, for your static IP block, enter your router's address and subnet mask. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. 01-10-2020 Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. How long will it take to get BT Broadband once I've ordered? You'll find it on the back of the Hub if you haven't updated it. Works fine. What's the least amount of exercise we can get away with? Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Can anyone confirm it works? However, I agree with some of the comments. Expert Reviews is a registered trade mark. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. 8:32 AM You can turn Smart Setup on or off in the Hub Manager. ? BT Business Hubs: Help and guides for your model. Make sure that your computer is. What is the difference between WiFi 6E and WiFi 6? Guide to 4G Assure. (Not Business variant). BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Smart Setup is BT's online set-up wizard. First, you need to connect to the router's web management page, so that you can change the settings that you want. Accessing the Hub Manager using a Hub 3 or Hub 5. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. I have raised a complaint with BT as MacBook works fine, but app does not. BT added that an update for all users would be available by the end of May. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Its only when you connect direct to the Hub. 11:46 AM Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. However, abnormal sac size occurs in approximately 17% of pregnancies. Select Add Additional Network from the drop-down menu. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. After raising a complaint with BT I had yet to hear anything from BT. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. What is the difference between WiFi 6E and WiFi 6? I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. 9:11 AM. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Click a dropdown for your model of Hub. So some transparency is needed so customers like myself know that this is a commonissue. After trying to set bridge mode and saving (the save appears to hang) I eventually. 11-05-2020 Ask questions and share tips with other people 24 hours a day. Understand rental and other basic charges, Enter the admin password. Insert the other end of the broadband cable into the Broadband socket on your hub. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. What? Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. all fixed. ), on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Check which BT Hub you've got >, It only fires up when you open a browser. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Re: BT smart hub - hidden bridge mode menu ? Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Remember your broadband can be activated any time up to midnight, so you may need to try again later. To turn the lights off go to Home, Hub light control. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. BT Smart Scan technology Enter your username or e-mail address. Click a dropdown for your model of hub. Manage your account 03-10-2020 After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. If previous posts are correct it probably works on the Business version and not on the Residenial ones. Smart Setup usually only needs to happen once on each new device you connect to your Hub. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Therefore, we can consider this issue closed. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). No problem. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. How can I turn it on and off? The remaining functionality of the hub (routing, and wifi) is not used. Not sure which hub or router you're using? Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. - edited Enter http://192.168.1.254 into the address bar to go to the management page. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 10:38 AM By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. Weve been experiencing the same frustration with this issue. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. This will take to a status screen. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. There are simple ways you can boost performance and get the best from your broadband. Links to user manuals and other documents for BT Hubs for broadband. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Turn off 5ghz and install the boost followed byall speakers. Fix problems or report a fault with our troubleshooter. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. >. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. . BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Links to user manuals and other documents for BT Hubs for broadband. Connect using the QR code Im glad you got a fix, but thats a completely different issue that results in the same symptom. Navigate Advanced Settings > Log in > Broadband > Internet. Clearly there is both and issue with BT and the Sonos app for iPhone on this. BT Smart Hub settings - make your router faster and less annoying. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. At the bottom is a setting for Bridging. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Bridge mode does appear to exist on the Smart Hub. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. All rights reserved. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). Download the My BT app to check your bill, test your speeds and activate your internet security products. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs .
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