After that, you need to tag on and off for each ride. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. And my Oyster card. It is not available to students or postdoctoral scholars at this time. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. (Some limitations may apply.) No. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Pay it forward. Key Clipper information translated to Chinese. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. H*2T0T341f& walk from 12th St. BART to Jack London square? EMC If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. E\\y\F@B.THH!*o* for more info). If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. 0.749023 g I dont think you can get back the basic Suica fee either. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.DHR!"g/ You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Clipper is committed to protecting your privacy. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. There is no replacement fee for lost or stolen Go Passes. Treasury will mail you a check. This option helps you avoid paying for postage and is the most secure option. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. 2020, Metropolitan Transportation Commission. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. It is available for free to eligible university, and hospital employees. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. HD 0UR K(EP%xg:#6(=VU-zTqwn?p You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. For youth, seniors, people with disabilities and low-income adults. Your refund request will typically be . Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. o Visa . /Tx BMC Phone. You have to fill out a form. The Go and Smart Passesare non-transferable. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream EMC endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream safe parking at hotels near Oakland Airport?? But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? If you don't want to deal with that, just pay the $3 to get the card. BARTs Treasury Department will then process the refund. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. H*2T0T341f& /Tx BMC Station Agents can also provide pre-addressed envelopes to Treasury. But nobody did. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). BART will refund tickets with a remaining value greater than $1.00. 0 0 10.1455 10.364 re At your request, we can mail you a new card with your balance restored, typically within 2 business days. But the other way is get you $$ back is to understand why they charged $3 in the first place. I'd calculate your estimated usage and only put that amount on the card. Clipper cards will hold a maximum of $300. The old website used to show added values, ready to be activated, but no longer does. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. $15.29. Otherwise, you will be logged out automatically. However, each Go Pass user will only get two replacements per calendar year. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Opens in new window. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. And Orca card. Can I have more than one card in my Clipper account? H237402VH2P0P04341Qf& Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . EMC Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. No they don't keep cash at the stations. If your card is registered, contact us so we can block your card from further use. All Go Pass users should register their Clipper cards on Clippers website. Pay With What should I do if my card is lost or stolen? Registration is easy, and its free. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. 0 0 10.1455 10.364 re Phone. It's just $3. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. That will show you the cost of each trip. Email clipper@bayareametro.gov. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. f Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. Pay With New to Clipper? No. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Learn more about our privacy policy. 0.749023 g https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Skip the side navigation menu and go to the main content. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Please contact Clipper Customer Service at 877.878.8883 to request a . But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. If you are still having trouble with your Go Pass, please contact us at. /Tx BMC Describe the situation, including your account information. /Tx BMC How can I cancel my card and get a refund? Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. If your card is registered, contact us so we can block your card from further use. The refundmay take 4-6 weeks to process. endstream endobj startxref 0 %%EOF 332 0 obj <>stream H*2T0T3415Rf& 2020, Metropolitan Transportation Commission. Can I have more than one card in my Clipper account? Then you wouldn't have to bother about a refund. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. f I would love to consolidate all the cards into one card. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Key Clipper information translated to Chinese. Orders will not load if your Clipper card balance is negative. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream H237402VH2P0P04341Qf& o American Express f Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. /Tx BMC Here's what you need to know. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. /Tx BMC Due to observed delivery issues this is a less secure option. How can I cancel my card and get a refund? Refunds are subject to the fees in Section 10. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Otherwise, you will be logged out automatically. EMC Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Donations of tickets with unused value of less than $1 can be made to local non-profits. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. E\i\\ EMC Ticket Refunds. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? H*2T0T3415Rf& /Tx BMC And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. 0.749023 g Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. I only pray theyre still there. Less than a cup of coffee. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. f BART will also refund full unused paratransit ticket books. If you ever lose your card, well replace it and restore your value for a $3 fee. We cannot give refunds for partially used passes or tickets. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- /Tx BMC The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. E\\y\F@B.THH!*o* Directions to Zide needed from Union Square. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. If you forget to tag on and/or off, you will be subject to citation. H237402VH2P0P04341Qf& https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Left and right arrows move across top level links and expand / close menus in sub levels. If a Clipper card is not used for six months, it can be deactivated. Clipper App. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. endstream endobj 185 0 obj <. Subject . Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Your session is about to expire due to inactivity. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Clipper's on your phone! HD 0UR K(EP%xg:#6(=VU-zTqwn?p If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. /Tx BMC To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? /Tx BMC /Tx BMC What can I do with an online Clipper account? Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. How would you improve Clipper? 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Transit pass . For more information, call the BART Treasury at (510) 464-6841. HD 0UR K(EP%xg:#6(=VU-zTqwn?p ClipperCard is your passport to campus and beyond! You can check your eligibility at our Go Pass and Smart Pass eligibility checker. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream Is there a way to purchase the card without paying the fee? @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is a regional transit card that can be used on all transit in the Bay Area. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Use the app to manage your cards. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Refunds are subject to the fees in Section 10. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Prior to that he was an assistant sports editor at the paper from 1984-1987. EMC Clipper is the all-in-one transit card for the Bay Area. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Registering your card protects your card balance and allows you to set up an online account. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. EMC EMC Minimum monthly payments are required. /Tx BMC Skip the side navigation menu and go to the main content. So we just kept our Suica as well as our Icocaused in the Kansai. Enter and space open menus and escape closes them as well. EMC Your Clipper card will not be returned to you. Learn More about the future of clipper (external link). For more information, including fines, please see Caltrain's fare evasion policy. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream My spouse, relative, or close friend needs help managing their registered Clipper card. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. EMC A: Many others are praying, as well. What a scam! H*2T0T3415Rf& How can I check my card balance or how much I was charged for a trip? Be sure to review the paper ticket fare chart at the station. Many of the cards have about $50 on them, but a couple have about $200. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . Refunds are subject to the fees in Section 10. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Will the toll lanes reduce traffic jams? /Tx BMC The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. You will get a check in the mail at the address you provide. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. I no longer need to use Clipper. A reader in a prior column thought $300 had disappeared from an account. 0 0 10.146 10.364 re endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about our privacy policy. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Opens in new window. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Include the card number in your description. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. /Tx BMC h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Roadshow. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Clipper is committed to protecting your privacy. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream EMC If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". A reader in a prior column thought $300 had disappeared from an account. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. You must tag your card again when you get off the train. Skip top navigation. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. The Go Pass is also available to graduate students until December 31,2022*. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. (visit our Chase Center Servicepage The other option is a refund. EMC Refunds are subject to the fees in Section 10. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. EMC Stanford University. 0.749023 g `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. 0.749023 g While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. For more information, please refer to our pre-tax payroll deduction web page. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. E\i\\ All rights reserved. Clipper says it does not take funds away, even if the card goes unused for years. Unfortunately, the Clipper Card doesn't allow that. A: Fire off an e-mail to clipper@bayareametro.gov. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< . Only registered Clipper cards are eligible for refunds. Clipper says it does not take funds away, even if. REFUNDS. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. H*2T0T3415Rf& endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. EMC One beep means you have tagged on, and two beeps mean you have tagged off. EMC Options to Oakland Airport from Union Square. At your request, we can mail you a new card with your balance restored, typically within 2 business days. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream Only registered Clipper cards, are available for refunds. Log in to your profile to sign up for occasional updates. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. EMC All rights reserved. If not, you can check your balance and add value to the card at a ticket machine before starting the journey.
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