Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. On a successful tag, lights and a "Travel OK" screen will appear on the machine. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. You can also modify your booked seats at anytime by visiting our seat selection portal. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Within each class, there are upgrade sections as well. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. The most you can load online at any one time is $255. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Cash value and transit passes are not interchangeable. What's the difference between cash value and BART high-value discount (HVD) tickets? Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. For account-related When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Imagine you want to take a trip on SMART that costs $5.50. Discounts; Where to Use; Follow. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Riders are encouraged to get a Clipper Card to avoid the surcharge. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Getting Started. All rights reserved. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Select machines accept credit and debit cards. Please check out this 2022 guide to Seattle whale watching. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. Pay With Select "Transit card" and "Add Clipper card". Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Can I set up Auto-Reload for cash value and a pass? Clipper: Clipper is the all-in-one transit card for the Bay Area. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Clipper is now available throughApple Pay and Google Pay. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. What Clipper services are available during the COVID-19 outbreak? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Otherwise, you will be logged out automatically. Find out about Clipper cards, visitor and monthly passes, rates and discounts. What happens if my transit benefit order will exceed the $300 cash balance limit? Report a lost, stolen, damaged or defective card and discuss replacement options. A: You made me laugh, thanks! When does the new 31-day pass become active? For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. And, to get it back, its an hour on hold, and three to five business days.. TDD/TTY: 711 or 800.735.2929. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. For Andriod phones, you may need the move your phone around. I loaded value online, but when I tried to use my card, it wasnt there. There are three seating classes on the Victoria Clipper ferry. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Once you hear a single beep that means youve paid your fare and are good to go! Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Key Clipper information translated to Spanish. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Select Clipper card and follow the instructions to add a card and load value. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Will the toll lanes reduce traffic jams? The reason for this has to do with how much space unused orders take on their computer system. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. If your card is registered, contact us so we can block your card from further use. Phone. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. Use your Clipper card on all Bay Area transit systems, including Muni. Thats why we say to allow a few extra days if you are picking up your value on a bus. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. This page includes protecting your privacy and information retention. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Try tagging your card again. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. We do not accept cash, checks or debit cards requiring a PIN. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Economy Panoramic Upgraded window seats in Economy Class. #16 of 92 Boat Tours & Water Sports in Seattle. Many transit agencies offer some type of 31-day pass for your convenience. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. After your second tag, the card reader will display a message that your initial tag was refunded. Learn more about using Clipper on your phone. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Caltrain. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. 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Add Clipper to your phone before you take-off! Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. This might take a few seconds. Select Clipper card and follow the instructions to add a card and load value. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. I was charged the wrong fare. What if Im having trouble using my Clipper card at a bike share station? To find out more information about replacing an RTC card, please visit 511.org. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. The Go Pass is valid for the calendar year until Dec. 31 at midnight. When will I be charged for my Auto-Reload value? Once youve activated your Auto-Reload, youll be able to see it in your account. Center the card or device over the "Tag Here" graphic on the screen. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Our vessel also features one wheelchair accessible bathroom onboard. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Roadshow. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Email: FanAssist@Clippers.com. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. We will send an email to confirm that you have updated information in your account. There is a 50 cent surcharge per trip for Blue tickets. Opens in new window. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. To find out more information about replacing an RTC card, please visit 511.org. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Clipper cards pending pass? You will still need to use your plastic Clipper card for this. Choose to stay logged in or to log out. All guests are welcome to use the top outside viewing deck as desired during our trips. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Im so glad that I dont have to go into the office the last two weeks. Huh? Bicycles are stored on the outside deck subject to the elements. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Please learn more about traveling with pets. Yes, you can use the Clipper app to manage your account on your phone. Muni Fares & Passes. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . How do I set up and use a Clipper card on my phone? I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. questions, log in to your account. Check out our sample Victoria Clipper V gift shop menu. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. No, transit agency ticket offices cannot load value to mobile phones at this time. I'm visiting the Bay Area. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. This page includes Proof of eligibility, Eligibility change, and Balance transfers. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Yes. Log in to your Clipper account. Check out the r . Log in to your account to add a Backup Payment method. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. We also offer special discounts for children and military personnel. Why not? If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Phone. It currently shows I have the amount in the pending passes area but shows I have it in cash value. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Final boarding is 15 minutes before the scheduled departure time. Some transit agencies charge fares based on distance or zones. Clipper isadministered by the Metropolitan Transportation Commission. Limited-use tickets are not available on phones. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Set up is easy and can be done on the spot or in advance while you are at home. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Indeed! You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. See the Apple Pay How-To page for more details. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). The Salish Sea is world famous for observing a vast array of whales and sealife. If you have a monthly pass, it will obviously expire at the end of the month. Your 31-day pass becomes active the first time you use it to pay a fare. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Learn more about Clipper START and how to apply here. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Use the same ticket when you exit. You will select your seats when making your booking. You will select your seats when making your booking and may choose between the lower or upper deck. However, there are 3 Clipper vendors at SFO. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Funds are immediately available when added using a vending machine at BART. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. You can use them to load and reload cash value and passes and take advantage of any available transfers. For more information, visit Sales and Service Locations. View vessel seating chart for San Juan Clipper. and our Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. New to Clipper? It is charged for those who enter a station, ride a train, and then exit the same station. City Coach. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Weekly and monthly passes are not available. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. I have loaded a lot of money on a clipper card through the website months ago. Can two people use the same card at the same time? This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. All Access Digital offer for just 99 cents! My card shows it was cleared month ago but the card is saying it doesnt have enough money. There's no need to open an app. Cookie Notice So if your primary funding source is declined, your order will be charged to your backup card. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Funds added using Apple Pay and Google Pay areimmediately available for use. Can I get reimbursed? Three beeps and a red light means your card wasnt accepted. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. A little work up front helps you save money. Clipper is a regional transit card that can be used on all transit in the Bay Area. Fares are based on distance traveled. Account Management. What happened to my order? ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Was I supposed to activate it somewhere? For more information, please see our What if I buy a new 31-day pass before my current pass expires? Be sure to review the paper ticket fare chart at the station. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. How can I set up my card to automatically reload? All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date.
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