If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Lux Box Do You Offer Parties & Private Events? I am VERY UNHAPPY. I used Fandango to purchase tix for the new Star Wars movie. AMC will not convert a paid ticket to an alist one. I cancelled my movie tickets and there was some type of glitch because it didn't go through. Do all movies have to be rated? Is Your Popcorn Gluten Free? I get home and decide to view my tickets and I can now see the QR Code and a barcode. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. Locations with military pricing available are listed on this page. Do You AllowCostumes? 2. Visit your local theatre the find out details on matinee hours. No, you cant. Please don't use Fandango for your movie tickets. 2006-2023 Viewpoints. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. With this app, sometimes it works and sometimes it doesn't. We use Orville Redenbacher popcorn kernels from ConAgra. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. Contact your local theatre if you have questions regarding any state or local requirements. You can receive refunds for tickets up to 60 minutes before the showtime. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . Signifies that the rating board has concluded that the film rated may contain some adult material. They can only be used in the country they were originally purchased. What is theDiamond Rewards Loyalty Program? Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. This was a horrible experience and customer service was none. General admission for all adult tickets purchased for performances during matinee hours. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Parents are urged to learn more about the film before taking their children to see it. I can promise you !!! When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. There Is Plenty DoNotPay Can Help You With! You bet. Please check your local theater under the Ticket Pricing tab. All passes are at the box office*. Yes! They owe me a $13.00 Gift Card! If your card is registered, the theater can look up your account with your registered phone number or email. Signifies that the film rated may be inappropriate for pre-teens. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Try the Fandango FAQ for more information. They probably make more money scamming than selling tickets!!! While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. I have a QR code that is apparently my "mobile ticket" on the app. The fee is detailed (listed as "booking fee") on your order summary at checkout. Should you encounter any issues with the application please contact us at 1-800-541-5555. Online orders placed by Noon EST will be shipped within two business days. Not all ticket types are available for all performances. Called 2X have to wait for 24 - 48 hrs . How do I refund my tickets? If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 1. Children under 3 are free except in reserved seating and recliner locations. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. We charge a small convenience fee per ticket purchased on our website and mobile app. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. We also ask that you leave the masks at home. Note: Admission policies may vary by location due to state or local ordinances. A patron desiring to purchase multiple tickets must provide a valid photo I.D. How Long Does It Take for Fandango to Process the Refund? The matinee hours may vary by theatre location based on market or territory. Yes. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. Have you tried pulling up your order/confirm on the mobile app? Not all Regal Entertainment Group locations offer a bargain matinee price discount. Can I give them negative stars: yes they are as awful as people say. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. When I click on the link, the webpage comes up only as text. Wrote to them to get refund, no answer. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). No, the rating system is strictly voluntary and carries no force of law. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. for proof of age for each additional ticket being purchased. Download the latest version of the Regal Mobile App. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Refunds are available in certain limited circumstances described below. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. As it takes up to 72 hours for you to receive a response, you can submit your query via. When there's a problem, there's absolutely no support. Why do you charge a booking fee? If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. DO NOT USE THEM for movie tickets. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. If you prefer calling, you can request a refund on the phone. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. Any money or points on thecard will be merged to the account number you want to keep. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". If you want to request a refund via email, here are the steps: Find the confirmation email you received. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. When I was able to get on website it appeared that my purchase of tickets did not go through. Minutes. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. Absolute nightmare company! To receive a student discount you must currently be a student. Pricing is available on each theater's Ticket Pricing tab. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". Their credits DO NOT WORK when you go to book tickets. Children under 3 are free except in reserved seating and recliner locations. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Present the barcode on your phone to the usher at the theatre for admission. DO NOT USE THEM for movie tickets. When I click the link to print my tickets, the page comes up only as text. 0 stars if possible. The ease of using Fandango was easy. When Fandango works, it's fine. We also ensure all reviews are published without moderation. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. Limited Time Only: Add your photo to a Visa card for free! Bought 4 tickets using a gift card & balance going on my credit card. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. You can check your gift card balance here. Completely fraudulent activity. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. There are no refunds after the printed showtime. I know for certain it was once it was purchased. The theater wouldn't accept Fandango tickets for a refund. Open it in your web browserand start exploring the services we can offer. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. There are no refunds after the printed showtime. When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. I was on website and looked at tickets for a movie. MPAA View number of available credits for your Movie Club account. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Find out how we combat fake reviews. Wait to be redirected to another page. NC-17 -- No One 17 and Under Admitted. My plans changed - can I refund my order? the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater.
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