Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. You need to accept the notice of this data collection when you use the app for the first time. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. 01:14 PM. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. Receive data from the internet. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Tap the Contoso account tile. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. Used to scan QR codes when you add a work, school, or non-Microsoft account. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Please let me know if you need any further assistance. Your accounts will then automatically be added to Microsoft Authenticator on your new one. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Fortunately, Microsoft Authenticator provides a backup and recovery option. Once youre signed in, you need to go to the Settings page and enable push notifications. - last edited on TechCommunityAPIAdmin. To switch your personal account over to notifications, you'll have to re-register your device with the account. 1. Select Security info in the left menu or by using the link in the Security info pane. I have make sure that the battery optimization and all sort of notification permissions are allowed. The accounts that were backed up from your old phone will be transferred to your new phone. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. This way you can reenable push notifications. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Sometimes your organization wants to know your location before allowing you to access certain resources. 01:13 PM The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. This behavior doesn't make sense to me. What are the steps? This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. Notifications won't work for third-party accounts, like Google or Facebook. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. For other accounts, youll see a six or eight digit number in theAccountspage of the app. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. A: We're always working on new features, bug fixes, and performance improvements. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. Used to optionally support Autofill on more apps and sites. Then sign on with recovery account to do the restore. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. This data is stored on your device and can be removed by removing your account. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. 05:53 AM You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. Finally, add the account again and turn authenticator backup back on again. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. Tap the account you want to remove, and then tap Remove Account.. After that, you should start receiving push notifications from the Authenticator app. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. Open Authenticator > Settings > Device Registration. 05:33 AM Authentication app is not working correctly. but the amazing thing is they can reach other web-pages like google or Yahoo. I also deleted all accounts on the app, uninstalled the app and reinstalled it. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Maybe it was turning off wifi. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. My phone have been stolen, I had work account logged in there. A: No. Q: Why does the number next to the code keep counting down? You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Hi everyone. A: Verified IDs are issued directly from your organization or a website. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Youll then be able to use those if you experience any issues when trying to recover your accounts. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. It shows 8 digit one time passwords. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. On a side note, can you describe how you were able to define authentication methods per conditional policy? Q: Why does Authenticator allow you to approve a request without unlocking the device? Problems started when I upgraded to MS Authenticator. We select and review products independently. For steps to enable hardware encryption, see Encrypt your Android device. Camera. --If the reply is helpful, please Upvote and Accept as answer--. Therefore, having the phone and approving the request meets the criteria for the second step of verification. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Make sure the app is turned on to use sound or to vibrate for notifications. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. Some work and school accounts require an additional PIN whenever you verify your identity. I have not uninstalled the app from the old phone because I wanted to test it first. When I go back to the iOS app, I get stuck. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Removing autofill data doesn't affect two-step verification. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. Q: I am having trouble adding my personal account to Microsoft Authenticator. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. 2023 CNET, a Red Ventures company. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. Any personal data collected is limited to information needed to help troubleshoot app issues. Post your questionto theMicrosoft Authenticator app forumto get help from the community. Phone number is also correct. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. You have to re-create your 2FA accounts on your new phone manually. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. Learn and ask questions on how to implement MFA. To remove an account from your old phone, open Microsoft Authenticator on it. Much thanks mate! A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. Open APP and check for notifications. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. If you have feedback for TechNet Subscriber Support, contact Googles online services are available with push notification authentication. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in.
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