It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. ******* also says we would NOT be reimbursed for any travel expenses. Which we received no assistance. Begin with this one! It is the original claim. We have only Put 2400 miles on since we bought it. ************************* was working with us right up until he moved to a new position in March of 2022. Complete this form and we'll contact you with our wholesale price. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. We have been diligently working non-stop to get the flooring and heating breech issues resolved. They said they would me someone to service the vehicle. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. Learn More Class B Doesn't look like I am getting power to the radio since battery replaced. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. We are not responsible for any such errors and reserve the right to correct them at any time. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Standard and optional features listed on units may or may not reflect the actual in-stock unit. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. Report post. This is NOT a new claim. I have looked and checked all connections and fuses I can find. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. You probably have to pull the radio out to find it. The customer service ************ spoke ith customer service reps who have no customer service at all. This just sends them a link to it so they can take a look. Number Of Radios. . We are currently waiting on pictures and an estimate from the service center to determine how to proceed. After getting back both radios not working. After ******* ***** had our coach for almost a year. $5,000. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. At this time Im satisfied that they Thor Motor Coach has reached out. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. 01/03/2023. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. Thor motor coach four winds 24 f e350 chassis. We have documented the roof concerns in case it does happen to be a concern. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! Then I tried the GFI in my 29m bathroom. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. We are also providing the **** commercial vehicle center web address. This is Thors final offer as it has been stated multiple times. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Why not the flooring costs? Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. My front radio has two fuses. **** had no issues resolving many of the other problems with our coach. He was so laid-back and his knowledge was extensive on the motorhome. Leaves one to wonder if it was ****'s plan all along to run out the clock. +26. I left my parking lights on overnight, and it killed the car and house batteries. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. The pivotal combination of large Class A amenities with more power than a typical Class B RV. The issues were filed with **** when the coach was new. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. How can **** choose to refuse to fix this chronic and widespread issue? Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Wheel sensors for air pressure not working. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. RV Wife. **'s labor charges of $7,500. We have a water leak and it has caused extensive damage. Rear Bath. ", VIN # ****************. After all the warranty work, we had to winterize the coach for the 2019 season. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. We have spent more than three years dealing with these issues. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Have driven unit less then 250 miles since purchase. State: Texas. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. 1 swinging tv screen. Did you recently have your batteries drain on you? Number Of Televisions. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. *All RV prices exclude tax, title, registration and fees, including documentary service fees. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. One is in the coach fuse panel and is marked. The owner listed is **************************. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Customer Reviews are not used in the calculation of BBB Rating. JavaScript is disabled. I need my brand new RV fixed, and Thor has an obligation to fix it! Our 2019 ************ Motor Coach seats have started to completely disintegrate. It is winterized and sitting in my driveway for the winter. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Your actual payments may vary. What's The Best Cordless Vacuum For RVers? Then ***** struck, with travel restrictions in place. 2022 Thor Hurricane 35M. As of today, the coach has only ***** miles on the coach. The $1,000.00 bid they accepted. **** did send the new flooring to CW. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. You must log in or register to reply here. We purchased a 2016 ************ 40xte with ****** miles on it. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. BOTH of which **** has rejected. Thank you. There's a fuse on the back of the radio. good-will offer. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. We purchased a new 2019 *********************** **** Motor Coach in May 2019. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. We are tired and have had enough. Arriving at our destination we set up to dry camp. Rates and amount financed are determined by credit history. ****** informed me that Id have to get an estimate for each of the defect items. 2017 Thor Challenger XE Rear and side cameras and radio not working. Across from the bed there is even a place for an optional 32" LED TV. 5 seatbelts. 2 tables that convert into beds. Nobody will build them better. Junior Member. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. Can you tell me a little more on. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Check whether the batteries are charged enough. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Everything is well documented. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. As the smallest motorhome option, camper vans are welcome virtually everywhere. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Then to ********* in ****. Your Thor rep will be reaching out to you to gather more information on the concern. Want to make us an offer on the {product}? Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Who never came back to do the work. WHY are the flooring issues causing such concern on behalf of Thor? #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. According to the call notes several of his concerns were discussed and further explained. BBB is here to help. Look in house battery compartment. ****** was not being truthful. Use a pen or paper clip. One previous owner purchased it new.We have had multiple issues with the coach. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. Not sure where the in line fuse is located any help locating would be appreciated. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. He moved to a new position. All good. Largest Family-Owned RV Dealer In The Nation. Need advise, had a shop replace house battery and repair inverter. Brand: Thor Motor Coach. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? Terms may vary. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. Speaker Location(s) Interior / Exterior. 2016 Freedom Elite 28H with a Axxera radio. There's a reason why so many choose Thor Motor Coach. New to RVing? **** has already sent the flooring. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, See dealer for details. Radio. We had one of our **************** Representatives reach out, the below follow up was provided. I am rejecting this response because: We have been going back and forth with this for three years. Note that complaint text that is displayed might not represent all complaints filed with BBB. Multiple calls, travel, estimates, no results. All payments are with approved credit through dealer lending source. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. We have pictures we can send if you want. 15,0000miles Specs: Ford E350 . Please contact us to verify info, and to check availability as our inventory changes rapidly. Complaint Type: Problems with Product/Service. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. See details. Television. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. Our motorhome has been in the shop at la mesa for 71/2 months. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. And we are akready receivng customer no assistance. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Please note - there could be multiple recalls for a specific model RV. Cab-Over Bunk. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Payments are with approved credit. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Mechanic's Assistant: Are you fixing your Chassis yourself? Ill keep taking all suggestions and look a while longer. I am rejecting this response because:This is the same response I received earlier. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Use/store switch in use mode? Attached 75 watt solar panel. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. It's been non-stop. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Would be a great hunting rig! The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Exterior 32" TV. When I tried to bring it back in, it came in a few inches and then stopped. Thor is saying to just patch it. The keep-alive lead isn't switched at all. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. A representative has been notified and will be with you shortly. Discover the necessary items to make this an unforgettable adventure! They are the same issues we continue to try to get resolved. Satellite. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. We have taken the coach all over ***** and **** trying to get the issues resolved. Read More: https://thormotorcoach.com/legal/ Do you need a one-stop shop for all things RV-related? ft. Is An RV Renovation Project Right For You? The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Meet the redesigned A.C.E. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. Contact Sales. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Number Of Discs. ****************** was thankful that someone from Thor Motor Coach reached out. Checked every fuse I could find. Mr. ******** needs to arrange pick up with the **** dealership. When searching for a service center make sure to use the filter option. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. The radio may well be powered by the house batteries. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock.
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