Save yourself some real money and buy on eBay. Sellers and scammers can exploit the policy. There is no buyer protection and we will not be buying anything there in the future. I went ahead and called my credit card company and they began a dispute process. Shipping insurance covers damage and non delivered items. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Fortunately, creating an account on Mercari takes minutes not hours. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. Then Mercari suspends them, even if the items were real. Thanks again Benjamin and everyone! Also, using a poly mailer is the recommended way how to package clothing to sell for the lightest packages. An Uber driver will pick up and drop off your item to the buyer. Just curious. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. Furthermore, Mercari has over 20 million monthly active users. No, Mercari does not sell fake products. E-cigarettes, e-hookahs, or other vaporizing instruments that contain Shipping was slow. So much confidence in technology is sickening. At this point, youve filled out the required info, but its a good idea to also add a profile picture and bio to increase your credibility (which leads to more sales). THAT is outrageous to buy something and NOT have the customer service to make it right. Obviously you know nothing about the truth behind Mercari. Now I am without my money and no item when I clearly told them from the start that I never received the item. However, if you are found guilty, then you will need to say goodbye to the marketplace. Mercari provides labels for the shipping chosen by the buyer when your item sells. Most of the prohibited items are pretty obvious like illegal items, weapons, drugs, etc. They just want money from sells, they make too much to stop it. Never send items directly from the manufacturer (avoid drop shipping). ', Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. I am filing small claims in my state of Wisconsin. I had the same exact issue. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. Note: For brand-name products, serial numbers or receipts must be Congratulations! But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. At the cost of those of us that have not stood up and challenged them. Mercari itself is not a scam. It is not difficult to know whether it can still increase women. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. Also, you can always Edit it or reactivate it, add or change photos, or the shipping method. After this last step, youre ready to list it! Use another means to sell your stuff, if your stuff holds value. Your information was really helpful. So, its up to you whether you want to maximize your profit or maximize your time. Worse the money earned goes to gangsters and terrorists. There's also a $2 fee if a direct deposit transfer is rejected by your bank. Pay special attention to your closet and that one drawer in every home that stores all the things you never even think about or remember you own. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. I will be reviewing every email after sending this information. tracking number incorrect, ordered a few weeks ago, still hasnt come. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-4','ezslot_17',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-4-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. Mercari is also offering a Smart Pricing option, where all you have to do is set your listings price and a floor price. Next, youll be asked to add your phone number. The seller has no control at the delivery level and is not required to refund the seller. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. vitamins, diet products, muscle enhancers, home remedies and homemade I purchased an item that was damaged beyond repair. Another situation the seller did not send I cancelled and got the refund. One thing to keep in mind is that Mercari has a list of prohibited items. Dont miss the extended list of best things to resell online to boost your sales further. My payment was refunded just like it supposed to be. Its much better and safer for a buyer to shop at eBay. NO.. That is a yard sale handbag . Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. He knows he is getting some freebies. Did not see the email right away. MERCARI REVIEW Just go to The California. Now, the seller has 3 days to ship the item to the buyer. He has a Bachelor's Degree in Economics from UNC Chapel Hill, and works in data analytics and marketing. I'm happier with cutting my ties with the company and never having to deal with them again. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. Its not like eBay or Amazon are any better, in fact they are worse, much worse. Been there, its why I wont list anything expensive anymore. I wish I had seen these reviews prior to ordering from this site. Please, let me know in the comments below. I was given no chance to prove my innocence, the compliance team didnt do any proper checks to prove authenticity (even though I provided evidence and proof to it being authentic, in the form of pictures and emails of the receipts). MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. The possible price range available on Mercari is between $1 and $2,000. Mercari has a strict policy of not selling counterfeit products and takes strict action against sellers who list fake products on the platform. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. I received synthetic hair today not worth more than $10. It is not a safe platform for buying. The package was picked up from my place of business that happens to video record all shipping and receiving for security reasons. Mercari may not be used to sell any of the following products or services: Note: Any item may be removed at the discretion of the company. Wow! It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. I DID THE SAME THING AND I WISH I HAD A PHYSICAL ADDRESS WE COULD GO VISIT THESE THUGS AND SEE WHAT THEY HAVE TO SAY. I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. Hi, knives, knives that are concealed or hidden within other objects, or are Can I recover my money from Mercari? . They say it s being reviewed. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. The bad thing is this seller had over 50 completed transactions with fairly good feedback. Thank you for this article. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. Ive reported it to Disney, Hulu and Netflix. Short story is Mercaris customer support, especially for a buyer, has got worse over time. Dont wait and get yourself into my situation. (I think they should improve this functionality of Mercari). To make a long story short, mercari cancel my item. Seasonal Decor. But they give you 3 days to rate them. This thread is almost 4 years old, so if you have additional questions, please start a new thread. Thanks Erica (and Julie) for posting/sharing your experience. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. It is essential to note the item ID found in the message you received about the removed listing. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. So if you haven't read the Terms of Service, it's not uncommon for a seller to disobey the guidelines. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Wireless earbuds. Things can surprise you with their true weight (both bigger AND smaller), and choosing shipping based on actual . Many complaints are for 1000s of dollars discretion). If you dont want to do this, you can download the free Google Voice app, and generate a phone number that way. Until I proved I had stopped the dispute my account was frozen. Before you tap List you have to decide on the price you wish to sell the item for. The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. not going to use it again. Note: Flammable or combustible liquids and any other items that require counter drugs, Products, tools, or services specifically offered or intended to be used Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). No problem I could probably repurchase if I wanted to (havent yet). ', Press J to jump to the feed. Banking services provided by Piermont Bank, Member FDIC. The first thing youll do is add basic account information. You can check the Mercari return policy guide if you have any questions regarding that. Create an account to follow your favorite communities and start taking part in conversations. If you get your account suspended because of any of these products, be sure to revise your listings before you get suspended from other platforms like Etsy, Amazon, or eBay as well. How do I sign up? Create a Mercari account Navigate to the Mercari website and click on the Sign-up button. The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. Hit your target markets bullseye and claim your. How in the heck could they know if the purse I listed was a "fake" or not? Got an extra air fryer, a kid's bike, or a big . The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Wont even release funds for items people received. Mercari provides labels for the Looking to make some extra money in the new year? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . What is my best course of action to get my money back? I recently was given a bad rating because fedex was running behind like I control their business. So that's that. New here? If a Seller lists a prohibited item, it will be Both state and federal laws prohibit this type of conduct. Regarding buying on MercariI have purchased a number of items (maybe 12?) One transaction was perfect. That computer could very easily be wrong but that doesnt matter. After selling on the platform well over a year, here are my best tips for selling on Mercari. Sellers have no protections. Payments are processed on the site, preventing fraud or scamming people through the site. The first approach is to sell off any clutter you may find in your home . Hi Jennifer Mercari charges sellers a fee of about 13% to sell on their platform. requires a download . Now of course I cant even leave feedback about this seller. The Mercari Local option is one of my favorite parts of the platform. Nor would the platforms I sell on tolerate this bullshit behavior. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. They refused despite just receiving my order. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. Pretty much the same thing. Heavy, bulky items. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. call my bank, ask for them to help me in the situation. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. This one time I want to return this item. And that is why for every single email they continue to send me, they are going to pay for.???? Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari . I am passionate about anything that touches entrepreneurship and on this website I share my experience with people about different online services and platforms. The most important part of this section is the listing title, because its what buyers initially see. Please log in again. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. Mercari is NOT a safe place to buy. Although its a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_4',131,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0'); To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. It could be that the zip is not stitched completely straight, or the logo is not printed perfectly, or a hundred other tiny flaws in the manufacturing process which fail the scrutiny of the final quality inspector. termination or suspension. Otherwise, register and sign in. She sent me damaged goods and Mercari protected her. They just want money from sells, they make too much to stop it. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. I have been swindled out of funds by buyers claiming issues with orders. I did not reach 600. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! Cant get a hold of Mercari via phone nor chat. Its comical that any of these platforms have community guidelines, they do not enforce them. Final decision. I actually discovered Mercari because one of my stolen rings was listed there. Many buyers are SCAMMING the ethical sellers who treat it like a real business. It really helps to round up a few items at once, so you have a batch to start. Think you dont have anything worth selling? If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. The S&P index shows Mercari in a steep downward decline. This would be a good place to share your bad experiences just since this is basically a bad experience PSA anyway. Once an order is placed, make sure to ship the item as soon as possible. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. of unlicensed game copies), Age restricted products or products that require a legal approval, The details section helps Mercari surface the right products for shoppers, so make sure you fill out these 4 questions. Dont ever buy from this place buy from a legit marketplace! They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). Where in the article and comments do you see anything that would cause you to come to your conclusion? Any item that appears to be inauthentic will be reviewed and potentially removed from the platform. made of materials that cannot be detected with a metal detector. Mercari sucks. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. Means if item is fake enough to convince u for 3 days you just lost ur money. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. It costs a lot of time and money. Be as detailed and as honest as you can. (Read Disclaimers Below) You've probably been told by tons of people on Facebook, Reddit, Twitter and even YouTube, that "You can't sell Food and Candy on Mercari!", I'm going to tell you my Trade Secrets and many of the steps I gave while mentoring a . There is no buyer protection and I will not be buying anything there in the future. Nothing I can do about it, and Im 100% innocent. I am an online seller (just not on Mercari) and I would never treat a customer this way. I even sent their rap sheets. I took my selling/buying seriously, almost like a second job. The better a description is, the higher the chance that your item will sell faster. Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. Please try again tomorrow. And if ur saying 3 days is plenty of time, youve obviously never seen a fake Luis Vuitton belt. Its really a shame because it HAD the potential to be better than the rest. list of prohibited items. Do not use this app if you are a serious seller. Both of these sellers have excellent ratings : /. Gambling, including using this service for raffles and mystery purchases, However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. available when listing the item. On the 9th Mercari responded the following: By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Avoid sellers whose listings lack enough details about their items. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. This means the seller did their part. Mercari Shipping - sell across the United States. On the first, I never heard from the seller so I cancelled the transaction (4 days). Hello Julie if possible can you share, the outcome of your experience. I was selling at least a couple items a week and have had only one sale since the shipping increased , Don't bother, there customer support is useless. And I did for fill out form. Hey I'm Arslan, the guy behind Ecomsay. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. Feel free to double box your item, use newspapers for extra packing material, and make sure all seams on the box are taped up so no water/dust gets inside. I have sold more then buy Create an account to follow your favorite communities and start taking part in conversations.