highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. We are committed to dealing with all complaints equitably, comprehensively, and in good time. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Tenant and Leaseholders Housing Repairs Review questionnaire. The team were very helpful and understanding of my dangerous situation. If you are dissatisfied with the service you have received, you should contact the relevant department. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. four in a bed contestant dies. These cookies track visitors across websites and collect information to provide customized ads. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. We can help make it easier and more accessiblefor you to live in your council house. The council should repair any damage caused by maintenance or building work. Content and site Copyright Crawley Borough Council 2020. Crawley Borough Council has considered your request and decided not to provide you with this information. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. The number of organisations that expressed interest in the tender. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. If so we can help you claim compensation on a NO Win, NO Fee basis. Our approach. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. All rights reserved. London . If it is an emergency and you do not let us in, we may force entry. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. More. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Map. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Fire safety information for your council house or flat. Council housing repairs Report a repair You can request a repair online. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Introductory tenants are usually limited to minor improvements like redecorating inside. Council news, community updates, local events and more. Sheltered housing and extra care. Apply for HMO licence. Council housing in Crawley is a mixture of flats. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Crawley Homes has implemented a new housing IT system. Please provide as much information as possible about your complaint. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. They don't deal with repairs or anti-social behaviour issues. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Necessary cookies are absolutely essential for the website to function properly. Crawley Homes has implemented a new housing IT system. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. If necessary, they will arrange to remove or seal it (through our repairs team). East Ham Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. As per your tenancy agreement, you must allow us into the property to service appliances. We also use third-party cookies that help us analyze and understand how you use this website. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Report a repair Adaptations to your home We can help. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Write by: . If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Content and site Copyright Crawley Borough Council 2020. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Home; Features; Services; About; Contact; Login; Get Free Demo Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Email *. Section 1. These services include waste management, housing, planning, leisure, taxation, environmental and community services. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Please use our online form to request a. Before you contact them, they will expect you to have given us a chance to deal with your complaint.